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This app doesn't have options to edit attributes like "Item_group_id" or "identifier_exists". This results in countless GTIN issues that will drive you mad.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Mario | Shopify
After updating this app, it broke my google shopping feed. 2 weeks products are still pending! Guys get your act together. This is a major integration.
My goal was connecting YouTube shopping as our videos are the #1 source of conversion. This App is extremely frustrating. Forced me to create a new Merchant Center account rather than feed to our existing account which has worked perfectly for years. This shut down my Google Ad campaigns for a week while waiting for approval of products and various errors to patch up. Finally all connected, new Merchant Center is up and running. STILL CANNOT GET YOUTUBE TO PICKUP OUR PRODUCTS! I lost a significant amount of revenue in this transition, and it seems like Shopify isn't providing any support. There should be a litany of troubleshooting videos. Very disappointed.
Hi there,
Ashley here from Shopify support.
I'm happy that you were able to get this issue resolved. I completely understand your frustration with the lack of available merchant facing resources such as troubleshooting videos and will be sure to pass this valuable feedback along to the team so that they can work towards a smoother onboarding experience.
Ashley | Shopify
They have suspended my account for 'suspicious payment activity' but I only just opened it. They are also refusing my products for no reason.
This app will break the sales tax calculations in the product feed, by overwriting your Google Merchant Center sales tax settings. Once broken, Google will send you a warning of account suspension for incorrect sales tax calculations. (Long story short: it will not apply sales tax to shipping for states where that's required, no matter what you do to force it.) Shopify support will not help you, and they will spend 2 weeks trying to convince you that it's your fault. It's not, their app has a bug which they refuse to fix or acknowledge. Multiple threads on the Shopify community boards will confirm this. I used the app "Multiple Google Shopping Feeds" instead and it worked right away. Save yourself and do not use Shopify's Google channel app.
Hey there,
Vance here from Shopify. Thanks for providing feedback. We're sorry to hear that you faced sales tax issues when using the Google channel. We definitely want to make sure that you get the support you need. I'll be sending an email out to you shortly to open a line of communication to see if I can be of further assistance.
Vance | Shopify
my products suddenly stopped showing by google ads, mailed, called, they there is no account issues but still my problem is not solved
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear that you experienced issues running Google Smart Shopping campaigns. I'm going to look into this further and follow up with you in an email to open up the lines of communication.
Chris | Shopify
I just started so its too early to say something to make an actual comment about it. I hope google shopping will help me for sure.
Hey there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving a review! We really appreciate hearing from our merchants.
I'm glad to hear you're utilizing the Google Shopping app! It's a fantastic tool. I'm going to shoot you an e-mail with some great tools to better learn how to make it work for you.
Look out for that e-mail soon!
Jonathan E. | Shopify Support Guru
We've used this for years with no issue. As of mid-March 2023, our products have suddenly started expiring!? Waiting to hear from Google on this, but seems many uses are experiencing the same issue. Help!
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer a solution to the issue you're facing!
Vance | Shopify
課金はきちんとされるのに成果が全くありませんでした。別のアプリを試された方が良いと思います。Googleなので売り上げにつながる！というのは幻想です。比較検討し使ってみて、と思いますがGoogleはあてになりません。
I was wondering if there is any documentation about this app, my changes doesn't seem to sync, also I was wondering if there is a way to push all the products again, I was not able to find any option. Once a change is made I also was not able to find any status like "processing" or any indication that my changes are being taken in consideration, any help will be appreciated.