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Below review submitted one year ago and the issue is still not fixed.
As far as syncing products the app works great. Issues arise when you have a large number of products - thousands to be exact. We are currently at 6101 SKUS and when attempting to bulk edit in the app it freezes once we reach product 1100 and provides a "Page Unresponsive" error from Shopify. Google Tech Support has verified all is fine on their end so this issue is definitely on Shopify's end and seems to only appear when you have more than 1000 products. Others that have left reviews seem to have run into the same issue with this app. They told me this would be fixed by this morning and it is not. With other reviews encountering the same issues in the past months, it is evident Shopify is unwilling or unable to correct the issue. I would look elsewhere. Wish Shopify would take care of issues with their platform as opposed to aesthetics. Shopify platform and support have deteriorated a great deal over the past 3-4 years.
Updated Response 1 year later: Hi again! Unfortunately this is a Shopify bug, not a bug on our app. I know you still are having this issue, but we only own the app, not the bulk editor page you are using, so rating our app as 1 star won't help to fix their tool any faster.
Thank you for the review. We have noted your feedback around the bulk editor. As you pointed out, that portion is actually owned by Shopify but we will be sure to pass on the feedback to their relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
To difficult to setup. Assistance is scarce.... still waiting after 2 weeks for help! NO BUENO. If I can get somehelp from someone it would seriously help
Hi there, thanks for sharing this feedback. I understand you reached out to our support team to get additional guidance around policy/suspension enforcement. While we are not part of the team that handles this enforcement, I will see if we can get you more details that will help you resolve any open issues. We apologize for any frustrations you have had.
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
There is a reason why most Americans can't point to Australia on a map. This app cannot be used outside of the US. As said before, pathetic.
I used this app to approve my products for Google Ads. I read reviews where this app did not work, but still gave it a chance. My product was not approved and I was not given a reason to why my product was not approved. Very disappointed with the app, especially because I read the guidelines and I know my product doesn't break any violations.
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave us a review. Your feedback is extremely valuable. I realize that having products disapproved with little information can be challenging and am disheartened to hear that this has shaped your experience with the app.
I will send over an email to discuss this further and help get you an email to explore this further with you and would to explore this further with you and help out where possible.
Jordan | Shopify
Google Channel has suspended my account due to misrepresentation, which all fields they require is has been added. Plus GTIN is on all products but still not accepting it. Google help is of no help at all
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the suspension of the Google account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
I kept getting an error or misrepresentation message, this isn't a good app for beginners, not user friendly and there's no live support.
Hi Arté USA,
My name is William with Shopify support, thanks for leaving a review for the Google channel, we appreciate any feedback to improve the app overall. You mentioned an issue of misrepresentation, this is a complex issue but we've got a process that can help you out. I'll reach out to you to discuss this directly.
William | Marketplaces Support Specialist
Shopify
Does much more harm than good. Doesn't work at all and results in your Google account getting suspended due to data quality issues, even though all of the correct data exists within your product details on Shopify.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
So I have been using the original google shopping app for long time and without any issues and last few months, I was told that the app I'm using will be discontinued (maybe end of january?). Was told that the original app had too many issues so that is why they are moving to this app. But seems this app has more issues then the previous one and the reason why the first one has issues is that many shopifiers using the app does not know how to bulk edit to comply with google standards. And also talking with google, they are able to override certain errors that show up on shopify. So this clearly unfair to take away the old app for customers who know how to workaround it . I carry roughly 350k items so if it's been working for me for few years then it has to be mostly user error and not the app. I have so many items that percentage of error is higher then most , but mangaed to get it too work. So this review is basically stating to keep the old shopify app. It's quite unfair to just abandon something that was working because so many were not able to workaround the issues and just give up.
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team.
I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them.
While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center!
I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message.
Talk soon,
Jonathan E. | Shopify Support Guru