Recensies (9.527)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 12% recensies zijn 4 sterren
  • 3% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 11% recensies zijn 1 sterren
9 oktober 2018

So this app doesnt work. I have recharged my account with 1000 bucks... how will i get a refund? My products havnt be synced from last 5 days

BooksnBeyond
India
Meer dan een jaar gebruiken de app
16 maart 2023

Got suspended for misrepresentation, did ntohing wrong though. This app sucks unless your goal is to get suspended

LinkLogic
Canada
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 24 maart 2023

Hi LinkLogic,
Thank you for taking the time to leave a review on the app. My name is William and I'd like to assist you with the misrepresentation concern that you have raised here. To do so will require some account specific discussion so I'll reach out to you to discuss that directly.
William | Marketplaces Support Specialist
Shopify

27 juni 2022

Having major problems getting our products listed with no clear direction as to the reasons why. Not sure where to go from here

Noble Golf
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 29 juni 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Thomas | Shopify

3 februari 2023

Very sad to see this app not be everything we wished for. The app caused our Google Merchant account and Google Ads account both to be suspended and we just can't get it back cause a lot of issues and we are loosing lots of business due to this. Very disappointing and main issues are due to the information not being transferred over to Google from Shopify in the right manner which causes google to think you are fraud due to missing information... Talked to lots of experts and they all say its because of the Google App on Shopify its very disappointing. Would not recommend it.

G2G Collect
Canada
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 6 februari 2023

Hi G2G Collect,
William here from Shopify, thank you for taking the time to review our app. I see that you mentioned your account was suspended. I'll need to email you to discuss the specific details regarding your account. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify

6 december 2018

Tragic app, previous version was much better

moni nyc
Verenigde Staten
Meer dan een jaar gebruiken de app
Bewerkt 11 november 2019

I had another easy-to-use app. I wanted better but... this app is very annoying to use. To much things to made before use ! ! ! only for persistent and patient users ! ! !

Skaven
Denemarken
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 15 november 2019

Thank you very much for you review. I'm sorry to hear that this app hasn't helped you work with your store more efficiently so far.

Our aim is to provide tools that make things easier so that you can spend more time focused on your business. I would like to discuss with you in more detail which steps had been causing trouble. To continue our conversation I have reached out via email. I look forward to speaking more soon! -Lizzy, Shopify Support

24 maart 2022

Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.

Wild at Heart Pets Raw Food Delivery
Canada
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 26 maart 2022

Hi there,

Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Charlotte | Shopify

Bewerkt 7 juli 2023

If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles

Kaseta
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 7 juni 2023

Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.

If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.

If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.

Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)

Bewerkt 20 december 2022

Looking for a better app. This one does not pass free shipping form app shipping profiles, very unfortunate.

UPDATE: I received VERY elaborated answer from the customer service of Shopify, which is very impressive. And it DID help me to solve MY problem. Unfortunately it still confirms the inability of this application to deal with shipment profiles from other applications. BRAVO to the Shopify support!

HiveArtsStudio
Nederland
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 30 november 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

18 april 2022

I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.

Jeans4you.shop
Verenigde Staten
Meer dan een jaar gebruiken de app
Google LLC heeft geantwoord 20 april 2022

Hi there,

Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.

Chris | Marketplaces Support Specialist
Shopify