Recensies (9.528)
Verfijnen
-
Op beoordeling
I have over 159k products but it only picks 65k and they're reject most of the products. Their support is useless.
Hi there,
William here from Shopify. We appreciate the feedback that you have provided for the Google channel. I'm going to reach out to you over email directly so that we can investigate the potential causes for rejected products and why some were not sent over to Google.
William | Shopify
My experience with this app has been terrible. It hasn't made any difference since I signed up. My Google Ads Specialist didn't respond to any of my emails. I was informed the team is working on finding me a replacement. It's been 3 weeks.....
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
Have to give this one star. It's like Shopify isn't even trying here. As already mentioned GTIN does not work. Barcode filled in but you still have to manually go into the Google app and then select FALSE. If you have more then 50 skus this also might not even work for you and is extremely labor intensive if you have a lot of skus. Like many shopify apps that shopify themselves build, it sucks. Fairly certain it sucks on purpose so you purchase apps.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Google Channel. I completely understand where you are coming from and I can definitely see how overwhelming it can be to edit over 50 products. I will be reaching out to you shortly with options that you can consider to enhance your experience.
I look forward to chatting with you!
Paola | Shopify Support
We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!
Hi there, my name is Jonathan and I am a member of Shopify's support team.
I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do.
If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch.
I look forward to speak with you soon!
Jonathan - Shopify Support
Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
This app is of no use, does not work!!!!!!!!!!!!! DOES NOT SYNC BEWARE will waste your time!!!!!! DO NOT DOWNLOAD
Hey there, thank you so much for leaving this feedback. I am sorry to hear that you have experienced difficulties when getting this app to work. I have reached out via email to provide you with support if needed and to gather any further feedback you may have. All the best. -Bo, Shopify Support
Unable to create multiple feeds, unable to sync products to multiple countries.
Got my account suspended due to misrepresentation. The feed is not transferring the right information always, I got the sale price instead of the regular one as an example, many problems and missing information regarding the brand and GTIN although I have all the information in the product page. The app does not help at all.
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. Misrepresentation suspensions can be frustrating and, although Google does not share further information with us, I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business.
I look forward to speaking with you.
Paola | Shopify Support
Unable to add identifierExists to the feed.. So anyone with custom products suffers because you can't add 'false' to the value. Any errors in the merchant centre costs £££ www.annalise.co.uk
Thank you for taking the time to write your review, it's much appreciated. The app can sometimes throw up some errors and knowing how to resolve them might not always be clear, so I'm going to send you an email shortly to find out what these errors are and I'll see if I can help you with them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
After using the old shopping feed for some time we moved to the "new" version. We immediately saw a huge dive in sales. I gave the app about 3 months and was only able to recover a portion of where we were at before switching. The main problem is the lack of control with the new "Smart" shopping campaign this app forces you into; no negative keywords, no control on where the ads are placed, ect.
Looking for a different app or will just have to manually feed then info in until shopify fixes the problems. Big waste of money here.