Google & YouTube

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed.

The support team's help so far has been dismal, feels like the rep did not care about helping at all.

Overall: a lot of time lost, very disappointing.

Well i placed and ad and it kept saying it was creating and never stopped. The ads went through but i couldn't edit, delete or pause the ad because it was stuck saying "creating" basically taking my money without my controll...Deleted and i want my ad spend back.

Support is terrible.

Conversion tracking is not working .... not data layer is installed on my store. It is supposed that this channel installs the boiler plate code for enhaced ecommerce tracking but none is registered

I've tried to contact support (email only ) this is really boring

I used this app and found it painfully useless. With each update of the feed to Google, my products were disapproved because my polo shirts were labeled as pharmaceuticals for some reason. All of my products showed up in the canned fish section, not under t-shirts, rash guards, or swimwear. I contacted Google about the issues, and they were unable to help. I was using the free version while all ...

Un mes esperando a que me solucionen el problema, activan y desactivan los productos sin ningún sentido, muy mala sincronización con la cuenta de merchant, no lo entiendo al final todo es un producto de google con el que gana dinero de todos nosotros, no entiendo el mal soporte y la mala asociación con sus productos.

This application has been the most frustrating experience I've ever had. You're much better off with a manual feed. Products take 15+ days to approve, the interface is terrible, not very compatible with merchant center (products show pending in shopify but not in merchant center) and the best part is that neither google or shopify have any insight on how to resolve any errors that come up. After ...

Did not load any of my products never worked for me. It sat there doing nothing at all. Deleted this app.

I have had this app since August with no problems. Now I receive a message stating "Your account violated the circumventing system policy," and "We've detected suspicious payments in your account." I have not touched anything since setting up the account and received these messages. When I reach out to them, the explanations are extremely vague. I ended up deleting all merchandise, reentering my ...

Hi Shopify, There seems to be a problem where if dont have a custom product and you dont input the MPN, the App will not send the Barcode/GTIN over to Google.
This problems seems to have been here for a month or two now. If you input the Barcode/GTIN into the MPN and not Ticking the custom product, Google Merchant Center will then get the GTIN.
This is just not a reliable fix if you work with +5. ...

First off, look at all the 1-star reviews! I"ve had so many issues getting this set up both with Shopify and with Google technical support. Setup was complicated and support on both sides was slow to respond (1+ days for a simple question). There is no phone number to call to talk to anyone. Every time I updated settings as recommended by both Shopify and Google support, something else would ...