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Scammers. They will gladly take your money for ads but when there's a problem they will just send out a generic, useless email.
O app na Shopify fica com o status de Não Conectado, desta forma as métricas de conversão não aparecem corretamente, o que impacta no resultado das campanhas. Já encontrei mais pessoas com o mesmo problema e parece que não resolvem.
Oi! O status Não conectado no Web Pixel não significa que as conversões não estão funcionando. Web Pixel é um novo recurso lançado neste outono, e você o verá mudar para Conectado em breve. Enquanto isso, todas as suas conversões ainda estão fluindo pelo processo anterior. Espero que isso ajude.
horrid app. I have it installed, everything is synced and connected, be it merchant center, analytics, google ads.
Everything should be good. Tag assistant says no Google tags are on my site.
So what's the point?
I can't get it activate and support I was chatting to, could not seem to get me anywhere
Keeps flagging my shops for misrepresentation without giving me any idea what to fix.
Hi - thanks for bringing this to our attention. For details on the Misrepresentation policy issue, please see this help article: https://support.google.com/merchants/answer/6150127
Additionally, we would recommend checking the status and standing of any linked accounts, including any Ads accounts, before requesting a re-review.
Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!
Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
App doesn't work, I put in my mobile as requested to authorise and it says an unknown error has occurred. I have tried uninstalling and reinstalling multiple times with the same outcome. The help link goes to a generic Google help site with no specific information on what is actually going wrong.
Hi, thanks for letting us know you're having some trouble with our app. Please reach out to us through the "Get Support" link in the upper right of the App (the blue Get Support link, not the three dot menu), or clicking here: https://support.google.com/merchants/contact/shopify_3p_support_app
We hope to hear from you soon
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
IT DOESN'T LET ME DISCONNECT!
Hi - thanks for reporting this. We're working on streamlining the process. In the meantime, we can help you disconnect. Get in touch with us at https://support.google.com/merchants/contact/shopify_3p_support_app and we'll fix this for you. Thanks!
I have 4 products on my shopify store, www.larslion.com and only 1 product is being review now, what about my other 3 products? I also have an other glitch 'Invalid store name' go to, you're rgoogle merchant center...
But I don't see anything with a wrong/invalid store name..
Pain to set this up...
Hello and thank you for leaving this feedback. For more information on product uploading and the initial review process, you can find details on our help center: https://support.google.com/merchants/answer/2948694
For the other "invalid store name" issue you raise, it would be best to contact our support team so we can help you resolve that if the issue persists. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app
Again, we appreciate the feedback and will be sure to share it with the product and support teams.