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Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
Very bad app, the only thing that caused me was that my Google Shopping account were disapproved. Through this app you can't even install Google Ads tracking. I don't recommend it.
Hi there and thanks for taking the time to leave a review and feedback. For your disapproved items, please review this help center article on "checkout incomplete". It also includes instructions on how to request a review when you think you have resolved the issue: https://support.google.com/merchants/answer/10249082?hl=es#zippy=%2Cstep-make-changes-and-request-review
Regarding ads and conversion tracking - this is possible by linking to your GA4 account. You can read more about that here: https://support.google.com/merchants/answer/13494537?hl=es&ref_topic=13402337&sjid=16268134624840234208-NA
Hope this helps! Thanks again for the feedback.
not sure yet dont have enough data to say anything .................................................................................
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
The app worked for the first campaign I created in May 2019. For some reason it started giving errors so I removed the old campaign and created a new one however the new campaign in ads account keeps saying it's misconfigured and missing conversion tracking. As per shopify if I'm using this app it automatically has the conversions setup but it's not happening. Also not to mention there is 0 support from Shopify and Google. Planning to move to some paid apps where I can get quality support!!
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up your second attempt at the campaigns. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
The manage products screen is really lacking. I need to add values for MPNs, Google Product Category, etc and there's no way to filter out products. I am stuck trying to scroll through thousands of products (which load very slowly) to get to the couple hundred I need to edit.
Thank you for the review. We have noted your feedback around the bulk editor. That portion is actually owned by Shopify but we will be sure to pass on the feedback to the relevant product teams. One workaround you may find useful in the meantime is using the import/export feature available on the Shopify Product page. More details can be found here: https://help.shopify.com/en/manual/products/import-export
If there is anything else we can do to help you, don't hesitate to contact us! https://support.google.com/merchants/contact/shopify_3p_support_app
I don't like the fact that the number of products is limited to 10,000. I sell tools. I have nearly triple that amount of SKU's.
Funktioniert oft nicht richtig. Filter werden nicht korrekt anzeigt. Bulk Bearbeitung schwierig. Farben und Größen werden nicht übernommen.
Thank you for the review. For now you will want to edit variant color and sizes in the Shopify product page. Shopify actually owns the Bulk Editor feature and they are aware of the painpoints you brought up and while I don't have a date to share we expect improvements in these areas in the coming months.
If there is anything else we can assist you with, don't hesitate to reach out: https://support.google.com/merchants/contact/shopify_3p_support_app
It's not an easy task to accomplish. I have crossed all of my T's, dotted my i's and my account was suspended, when priorly my account was up and running along with getting sales through this channel. There isn't any explanation of what violations have been committed so I do not know where to begin on how to fix them. Either way, i do not understand how my store could be fine and accepted for nearly a year and then suddenly, it's not up to standards. It would be great if there was customer support to help.
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Hi Google & YouTube Ads team,
We need someone to guide us for set a better Google & YouTube ads
I can be reach at : 888 700 5228
or litedeerhomes@gmail.com
Thank you
Joyce Tam
litedeer homes
Hi Joyce, thank you for taking the time to leave feedback. We actually have a team of dedicated Shopify-trained agents available around the clock! They can be reached via this link: https://support.google.com/merchants/contact/shopify_3p_support_app
They are trained in Merchant Center and Ads as well so they should be able to get you the help you're looking for. Thanks again!
Ich habe alles korrekt verbunden, jedoch gibt es immer wieder Probleme im Conversion-Tracking, insbesondere wenn man das Theme wechselt. Ich verstehe nicht, warum Google das nicht korrekt hinbekommt. Der Kundenservice kann mir auch nicht wirklich weiterhelfen. Hier ist dringend ein App-Update notwendig!