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we have been trying to get our products approved and every single one is being denied, and when we speak to shopify they say its a google problem but we cant get ahold of google for anything its been a waist. so unhappy about it. Its causeing our company lose money everyday since we cant get it out to the public. and its been a 3 week process....... and still nothing
Hi there,
William here from Shopify support, sorry to hear that you've been having trouble with the review process. I'll reach out to you to discuss the errors you're ...
This app doesn't work, but somehow it says that it ran over $200 worth of ads. How could it do that when all of my products have been in "pending" for as long as it's been installed??
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.
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I've been running Google Merchant with Shopify 2+ yrs, A-OK. Uninstalled Merchant, deleted campaign, added this app'... now regretting it.
Two weeks later and I still can't get Google Merchant working. Shopify are in the throws of trying to fix, but I'm getting nowhere. Now one week before Black Friday...
one of the worst channel to deal with Google gives you so much hassle with no reason keeping suspending my account day in day out
Hi there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to ...
Get rid of this app as soon as possible. Our Adwords account never recovered when we updated this app. It didn't matter what I did to our campaigns, I couldn't get our products to consistently show up. It would even show a 'product ID' missing in our feed. Are you kidding me?
This update cost us $40K a month in business. Last ditch effort was to delete the app. I installed a different Google feed ...
Beyond disappointed in this app. The switch from the old app to this one has been very detrimental to our sales and traffic. 1/3 of our products are disapproved (previously 0 disapproved), citing incorrect/missing GTIN and we have not changed a single thing in terms of data/MPN/GTIN codes. When we try to re-enter or fix a code, nothing changes. I'm at a loss. We rely so heavily on Google Shopping ...
very Bad, the app blocked my ad and i am not sure the reason, please advise what my next action should be
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with ...
Negative 5 stars. This failed app is causing us thousands in loss sales. Did not want to update due to the reviews, but Shopify forces the upgrade. A month later fail to publish products stating invalid GTIN. They were valid before the update. Several reinstall and several re-syncs and still fail. Makes no sense why the older app is not an option when they are implemented differently.
I am having the same experience noted by another reviewer of Shopify's "Google Shopping" app on Aug 26, 2019. He wrote: "I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend."
He then went on to explain he used another app ...
Thank you for sharing your review with us!
To help out, I just wanted to confirm where the ad spend total will appear in your Shopify admin. You will be able to view all the ...
Don't bother with this app. Once again the big company wins while the small company loses. It seems Google system has several flaws especially when it comes to products. We sell jewelry, are a registered business with complete tax id, and yet business is unverifiable according to Google. I'm closing tell me where any of my products listed included Pharmasecutals
You algorithm is flawed and need ...
Thank you for taking time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure ...