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The app is constantly telling me that my products are fraud and not valid. I have tried for the last few weeks to get this straightened around but nothing works. This app needs worked on a lot. How can my products not be valid when i have "IN STOCK" "ON HAND" inventory. when i spoke with someone at google they kept telling me to do something i didnt know how to. i dont think it should be this complicated to get my products added to google for ads. im not a multimillion dollar company that has the money to pay a ton of people with master degrees to get my SMALL business up and running. why does this company have to be so difficult to work with? i just want spend money with them to advertise my REAL ON HAND IN STOCK ON LOCATION products with.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
I love this platform!! Very user friendly! Ease of use. Rapid succession in positive outcomes. Smooth.
Like many other reviewers, we installed this advert in the hopes of transferring our products to the Google Merchant center easily. Unfortunately, it pushed a product to the service which was incorrectly formatted, and seeing as it had 100 variants, and therefore looked like 100 different products, Google suspended our merchant account for spam. What's more frustrating is that after contacting Google explaining the issue, I pretty much got the response "too bad, so sad", which seems to be par for the course for Google when interacting with small businesses or unknown creators. Really saddening to be barred forever from a huge service like this over a mistake caused by their own app :(
Hey there,
Thank you for providing us this feedback regarding our app. I understand that being disapproved by Google can be a frustrating experience - there could be a few different reasons for Google's response to your product feed, so I'd be happy to investigate further with you. I will email you shortly to gather some more context about the issues and I look forward to getting this figured out at the earliest. Chat soon!
Charlotte | Shopify Support Specialist
in google merchant center, my 3 products are ready, but in the shopify google shopping channel, still appear: pending
cannot understand
hello, you can help me to find the customers or veryone cant find my sohp very easy and we need a go
It a New way to buy & sell with costmers and suppluirs ، and what u r doing and offering so great. However the integration with with all those tools so so difficult it needs to be smother than this.
Best regards
Google app acts as if it shows the products you tell them to show. Meanwhile they are showing random titles and descriptions with random products that are not listed for google ads. I recommend using google ads instead because this app is spending alot of money with 0 result.. (average click cost me 2.20? while in google ads i get them under 0,80)
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with your marketing campaigns. I'm going to look into this further and follow up with you in a direct email so that we can work on getting any issues resolved.
Robyn | Shopify
As with most people's experience with this awful app, it is an example of technical incompetence and lack of communication at all levels. Use Google Merchant directly avoid this middleman!
Thank you for sharing this feedback with us on the Google Shopping app. Our development team is constantly working to improve the functionality of the app. We have made many improvements since the time of your review so hopefully they were able to help with some of the issues you were having.
Having said that, I've emailed you to see if we can look into specifics on what you were having trouble with as well as find ways to improve the app. I look forward to connecting with you!
- Alex, Shopify Support.
Baguuuuussssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
application inutile, vous fait perdre énormément de temps, service client 0 répond à vos mail 1fois toute les 24h sans apporter ni réponse aucune ni aide ils méritent même pas 1,8/5 juste 0/5. je ne laisse jamais d'avis d'habitude mais cette application est une vrai merde !