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If you're using the Content API method for your primary feed to Google Merchant Center, the app will overwrite your sales tax settings in Google Merchant Center. This happens every few days. Shopify's support said: "this appears to be an ongoing issue that is affecting some merchant's. Our developers have been made aware of the issue some time ago but have not been able to provide a solution at this time. Other Merchant's that are continuing to use the Google Channel that are affected by this issue are using the workaround of manually updating their tax settings on the Google Channel on a daily basis." Leave it up to Shopify to recommend another app for basic functionality. Also, the user interface is hard to bulk edit and you will receive errors for missing data that you have already added to the products. Save yourself the headache and find another solution. This app is not worth the trouble.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help wherever I can.
Nate | Shopify
you have to run your shop with $
€ is not allowed......
Has worked great for a few year, but doesn't work at all now. Nothing feeds into Google. Find another app.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with products feeding into Google. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Not accurate my items are uploaded from shopify and it keeps saying misrepresentation. I'm tired of the hassle with google.
Hi there,
Ashley here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Ashley | Shopify
Worst App I've ever used on shopify. It automatically place the tracking code and changes the code from backend. I got frustated with this. Please use Google Shopping Feed in place of this.
Thank you for leaving this review. The Google Shopping app does automatically add conversion tracking events to your Google Ads account (http://bit.ly/2QmvrXd), however, I'm sorry for the frustration that this caused. I'm going to follow up with you via email so that we can discuss your store's set up further in regard to the tracking code you're trying to use instead. I look forward to speaking with you soon! - Rae, Shopify Support
very bad experience. Not approving my product. It keeps showing pending. I made all changes but still not approved.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting your products approved. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
This app was working perfectly fine for us up until around 30th DEC 2022 but maybe it quit prior to that? Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced. Also it's saying many products will expire....need help please!
Hello Macomb Marine Parts,
Chris here from Shopify I recognize that you have products expiring soon and have faced sync issues for some time now; however, there was an error with the channel that was preventing data from reaching Google. This has now been resolved and you should see your products sync shortly. I'll send you an email to review specific details for your store.
Chris | Marketplaces Support Specialist
Shopify
Like the others, we've been using this app for years with no issues, and now, with the update earlier this year, it's challenging to navigate adjusting items for your feed. Bulk editing is excellent, but there needs to be a way to make simple corrections directly within the product. It's ridiculous that we have to navigate out of the product to make a correction for our Google feed. I'm very frustrated with this as we have nearly 40k pieces that change by the season.
Yes, my merchant success manager tried to help, we didn't get very far. Still, considering that what Shopify deems our categories should belong in is never anywhere close to where Google actually needs them to be just adds to the chaos. If we give it a few more weeks, Shopify will introduce a new paid app to fix this, as that seems to be what they do. :/
Hi Farm House Tack,
William here from Shopify, thank you so much for taking your time to review the Google channel app. We've been working closely with Google and the future of the Google channel is that Google owns the development and direction of the app. We're able to assist them and I don't know of any plans to release a new paid app that fixes the problem you described, instead I'll get this feedback over to Google for additional support.
William | Marketplaces Support Specialist
Shopify
Google et shopify vous propose une application qui configure mal vos campagne et personne peut vous aider à résoudre le problème...
why were google metafields (category,sizes,colors,gender) removed on product page? is not an update but a downgrade. all products must be subsequently processed again. App no longer recommended.
Hi there,
Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Brett | Shopify Support Specialist