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For one month I have had 90% of my products "pending" I asked shopify and they said I need to fix my Google Shopping fields... not the case because Google isn't rejecting products they just aren't being sent all of them.
Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support
Beyond disappointed in this app. The switch from the old app to this one has been very detrimental to our sales and traffic. 1/3 of our products are disapproved (previously 0 disapproved), citing incorrect/missing GTIN and we have not changed a single thing in terms of data/MPN/GTIN codes. When we try to re-enter or fix a code, nothing changes. I'm at a loss. We rely so heavily on Google Shopping that if this is not remedied, we will be forced to move to another platform. Shopify, please please please look into these issues, this has a major impact on my store and dozens others based on these reviews alone.
Indeed, I don't understand this app. They suspended my account for misrepresentation and the only thing I did was drophip the item. I have fixed the issues they said and sent several emails. When you try to contact customer service, it doesn't let you. I got the google merchant. I dont know what to do no more. And this app is not for beginners because if you end up putting something wrong, they suspend the account, and there is no way to fix it. I would think google would have better customer service and beginner friendly.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address the issue you are having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Jason | Shopify
Using this app is a disaster. It is not known why this application is used added Google Adwords code incorrectly n . This caused huge problems for Google ADs when tracking conversions!! It took me a long time, and I eventually had to uninstall it, to figure out how to fix it. NOTE: If you have to use this addon to connect Shopify to Google GMC, be sure to check every step and keep an eye on it. At least for a while after it's configured until you're sure it's working properly. Otherwise, you'll have to do it all over again from scratch as I did.
Hi there!
Markus here with Shopify! Thank you for taking your time to leave us a review. Not working Google Ads conversions can be frustrating although the code should be automatically correctly inserted, and you should not have this issue. I will be reaching out to you via email shortly with more details on what can be done in this scenario. I want to make sure you can take full advantage of our app for your business.
I look forward to a helpful conversion with you.
Markus | Shopify Support
Ridiculous that this app is only available if you sell is US Dollars. What about the millions of other stores around the world who want to use Google Shopping? Shocking from Shopify to ignore a huge bulk of their customers.
Why did it change from the previous version. Can't us this now because we don't sell in USD
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there,
My name is William with the Shopify Marketplaces team, this app is actually made and supported by Shopify not Google. As such we would not have the specific reason for your suspension. We do typically provide some steps to mitigate misrepresentation suspensions but the final decision rests with Google. I will still reach out to you to discuss your store specific details.
William | Marketplaces Support Specialist
Shopify
After connecting my YouTube brand channel all products are imported to YouTube. But you are unable to connect to my main Google Ads account. You can only use your Google Ads account if you have a personal YouTube account. Almost no professional YouTuber uses a personal YouTube account. A YouTube brand account does not have its own email address and thats why you can not access to Google ads.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are currently facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
Nate | Shopify
I wish i could give google 0 reviews, custom support is ridiculous they don't help you with anything. I have been trying to connect my store for a long time, it would let me connect and Shopify wouldn't help, Shopify asks me to contact google and google has no idea. i have been waiting for a reply from google for a long time and when they do reply it's not a helpful reply. i have wasted so much time with google.
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
One Problem chases the other. There is easy and working AND then there is Google channel, which is not working at all.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.
Vance | Shopify