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Unable to create multiple feeds, unable to sync products to multiple countries.
This was very easy to follow and set up. I didn't have any problems at all. I am looking forward to seeing the results.
Easy to use overall but we do feel that the instructions from Google can be a bit confusing and needs to be updated as the actual process via this app is easier than how it's explained.
We are really disappointed about the app. First we installed it. We connected all our Ad-Sense and other google account's to the app. Afterwards we've got a lot of eMail invitations from google we must and have been accepted. - App was staring and we started campaigns. Next day: We've got one eMail after the other: You did not accept google ad's sense invitation, account blocked. Sorry, but this will really cost a lot of time. We have already been registered and we've got eMails, everything was OK - first - ....Now the APP ist blocked. Strange!!!!
Hi there, my name is Jonathan and I am a member of Shopify's support team.
I'm so sorry to hear about your negative experience with the Google Shopping app, I can appreciate how frustrating it must be to have your account suspended after doing everything you were instructed to do.
If you don't mind, I'd like to talk a bit more about your experience and see what we can do about getting the Google Shopping app up-and-running for you! I'm going to send you an e-mail that you can respond to so we can keep in touch.
I look forward to speak with you soon!
Jonathan - Shopify Support
Very convenient let my company to display products on google shopping platform, Hope to give more display space.
Support, Is there anyone there at all?! Or have you released a product and don't do support! I have contacted you several times with a request and no response at all, I am already silent to do something. I blocked with next my tasks and just second week waiting any reply from your guys. Releasing a product, give resources to maintain or take money for the product but do it with quality!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
Very bad app, the only thing that caused me was that my Google Shopping account were disapproved. Through this app you can't even install Google Ads tracking. I don't recommend it.
Hi there and thanks for taking the time to leave a review and feedback. For your disapproved items, please review this help center article on "checkout incomplete". It also includes instructions on how to request a review when you think you have resolved the issue: https://support.google.com/merchants/answer/10249082?hl=es#zippy=%2Cstep-make-changes-and-request-review
Regarding ads and conversion tracking - this is possible by linking to your GA4 account. You can read more about that here: https://support.google.com/merchants/answer/13494537?hl=es&ref_topic=13402337&sjid=16268134624840234208-NA
Hope this helps! Thanks again for the feedback.
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Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
This app is of no use, does not work!!!!!!!!!!!!! DOES NOT SYNC BEWARE will waste your time!!!!!! DO NOT DOWNLOAD
Hey there, thank you so much for leaving this feedback. I am sorry to hear that you have experienced difficulties when getting this app to work. I have reached out via email to provide you with support if needed and to gather any further feedback you may have. All the best. -Bo, Shopify Support