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I've been sturggling for about a month with my merchant account being suspended for "misrepresentation". They claim that when you're account is suspended, you'll receive an email with more details about the issue and information about how to fix it. The warnings are broad and leave you having to guess exactly where the problem is. When I've called the help center for more information, they've told me directly that their system is automated and not even they can tell me why my account is suspended. There is no way of seeing where an issue is and no information is provided about how to fix it.
Hi there,
Cathal here from Shopify. Thank you for taking the time to provide feedback, we really appreciate it. Although contacting Google is the best way to resolve this issue, as the suspension comes from them, I'll be sending you an email shortly to explain some details that could help. I look forward to communicating with you there.
Products with variants being dissaproved constantly! Contacted both shopify and google, they just pass the blame to each other with no fix for the issue!
Not good for business!
Hi there, my name is John and I am member of Shopify's support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app and product's with variants not being approved.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
John - Shopify Support
I use this app for my children's website i love it very easy to use self explanatory . Download now
ótima
The old app was much better.
No search option.
No Custom labels via bulk csv
The set-up was easy and straight forward with tips when what to do. Let's see how it works when I will start with ad campaigns.
I used the app in myshopify and it is awesome. I think it need a little bit of fine tuning though. Especially sync part. Cheers
I completed the job but still not sure how to use the Google shop. I would've loved for a more thorough learning tutorial
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for leaving us a review. We really appreciate hearing from our merchants!
We have a ton of really fantastic learning tools to help you better understand the Google Shopping App! I'm going to follow up with you via e-mail and include a few different tools you can utilize. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
amazing app but it would have been better if the app made it simpler for me to get it. Great experience anyways!
NHo help whatsoever. Instead, this App will cause your stores Merchant and Ads account to be suspended because it just throws any and all info for all your products (regardless whether the info is acceptable by Google's standards which are now recently crazy strict) So far my account has been suspended since October and not one person from Google or Shopify can tell me exactly why. I did manage to get a shortl list of 4 things to update or edit - 1 of which was to "remove my signup banner in my footer." I mean really??? A signup form is a vital part of ANY website! I removed it regardless in the hopes that I would see my account unsuspended but here we are and yes, you guessed it ... it's still suspended. Its ridiculous really! BAD APP!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. While the decision lies with Google, we can definitely offer tips that can help to get a suspension lifted. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.
Adil | Shopify