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Everything is set up and synchronized, but not one book is ever displayed on Google. The Shopify support does not respond to any message. I recommend NOT to use the app!
Hi,
I'm Cíara from Shopify support, thanks for taking the time to leave a review for us, we always appreciate hearing from our merchants.
For products to show in Google, you need to run a Smart Shopping Campaign, which takes up to 30 days to completely be synced and optimised across. We respond back to all emails, but when you send an email from the "Get Support" button, it goes from the email address under Settings > General and "Account Email". Have you checked that inbox for any responses? I'll follow up with you via email for some more information and get this sorted.
Cíara | Shopify Support
I like how easy it is to set up this app to my Shopify store just a click of a couple of buttons and it was done. so I do recommend this app for others to use.
I decided to give this a try this week, even after reading all the bad reviews. It was a week of wasted time, I could not get any products approved, my accounts were constantly suspended, yet I could not get any information on the actual violations, only pointed to program policies over and over. Each account, Google Merchant and Google Ads, is dependent upon the other. So, if one account has a suspension, so does the other. I would fix one, and the other one would get a violation. I would fix that, and another violation would pop up. I went over every word of every policy again, and I was not in violation, and there was nothing left to fix. I finally removed the channel from my store. I was very hopeful to have this to grow my new business. I agree with other reviewers. It is very, very difficult to use and to solve the issues the automated system claims you have. Good luck if you try it out.
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
I set up a shopping add for my site in just an hour or so from start to finish. Much easier than other sites I've used. Easy setup and I can already see my add when I search. Pleased so for. Will see how the $$ come in from sales.
It would work as expected if the developers had taken the time to give the user the choice on what variants to feed to google merchant or not. The app is feeding all the variants per product which I do not want. The most expensive variant shows at the top on google shopping and make my products look more expensive than the competitors'. The less expensive variants do not rank as high. I am expending money on a campaign and this app can not even give me the choice to pick what variants to advertise or not. I get many impressions in google but a few clicks and no purchases. This is lack of vision is costing me money. I may unistall this app un less they fix this ASAP. Seems like an obvious problem.
Thank you for writing your review and for providing us with your feedback. I'm sorry to hear that you've had this issue with the Google Shopping app, and I'd like to know more about how you're setting your ads up so I can look and see if there's a solution to your problem. I'll be sending you an email shortly and look forward to hearing back from you. -Victor, Shopify Support
HORRIBLE NEW VERSION, DO NOT UPDATE.
THIS NEW SINGLE APP HAS BROUGHT MY ONLINE SHOP TO A STOP BECAUSE THERE ARE SO MANY LIMITATIONS COMPARED TO THE OLD APP.
I AM NOW EXPECTED TO GO THROUGH 100,000+ PRODUCTS MANUALLY TO DECIDE IF I WANT THEM TO BE VISIBLE ON GOOGLE SHOPPING, WHEREAS THE PREVIOUS APP WOULD ALLOW YOU TO PULL A SPECIFIC COLLECTION THAT YOU MADE VIA THE FORMULAS.
APPARENTLY THE DEVELOPERS CANNOT BE BOTHERED TO INCLUDE THIS FEATURE IN THE NEW APP.
Thank you for sharing your feedback on the Google Shopping app. If you have a lot of products, sometimes the issue is that you hit the product quantity for your Google account. If this is the case, you can reach out to Google to request for a higher product limit through the form here: https://support.google.com/merchants/contact/additional_items
We work hard to improve our app functionality, so I’ve sent out to an email to you to see if we can resolve the issue. Looking forward to hearing from you soon!
- Alex, Shopify Support
I'M learning it helps you must read all printed words that can be time consuming but good in the end
Terrible, terrible app. We wasted 1 month waiting on pending products. Have read the reviews and everyone else was having the same problem. Do not install this app!
Hello Jukes Street, thank you for sharing this feedback with us here. I'll also be emailing you about this to see if I can help out with this issue. I think this might be due to a missing category on your products. I've more about that on this link here:
https://help.shopify.com/en/manual/apps/apps-by-shopify/google-shopping-app/adding-product-data#product-requirements
Thanks.
Niall, Shopify Support.
My store must operate in the USD currency to use this app and I did not want to change my base currency to USD.
Cool app, la recomiendo porque creo que ayuda a crear mas publicidad, it is helpful to create traffic to my store w w w . S S E X X Y N Y. c o m