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Negative 5 stars. This failed app is causing us thousands in loss sales. Did not want to update due to the reviews, but Shopify forces the upgrade. A month later fail to publish products stating invalid GTIN. They were valid before the update. Several reinstall and several re-syncs and still fail. Makes no sense why the older app is not an option when they are implemented differently.
None of my products are approved, even though I've set them as custom and edited google shopping fields. Still no luck, I only have 52 products, so can't understand why it's so difficult uploading them to google shopping
Hi there, thank you for leaving your review! My name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear that you've been struggling with the Google Shopping app, that's super frustrating! I'm going to take a deeper look into why your products have failed to sync with the Google Merchant Center and follow with in an e-mail with you. It's super important to me that we get the Google Shopping app working for you! It's a great tool when it works, so let's get it working for you as quickly as possible.
Check out your inbox for my e-mail! I look forward to chatting with you soon.
Jonathan E. | Shopify Support Guru
I am having the same experience noted by another reviewer of Shopify's "Google Shopping" app on Aug 26, 2019. He wrote: "I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend."
He then went on to explain he used another app to find out that he was indeed being charged for ads!
Using this app, I started an automated campaign 2 days ago and got a message on the admin panel that the ad was approved and active. No more information after that. I sent a message 5 hours ago asking for help through the Shopify "support" button on the Google Shopify app page 5 hrs ago and no reply yet.
I can't recommend this app given that I may be spending money but have no idea if I am or how much! I'm going to give Shopify 24 hrs to respond and if it's not fixed, cancel my ad and try a different approach to advertising on Google. This is unfortunate because the Shopify Academy course on using Google for E-Commerce was very helpful for general information. Unfortunately the poor performance of the Shopify Google Shopping app means I'll need to implement Google ads in another way.
Thank you for sharing your review with us!
To help out, I just wanted to confirm where the ad spend total will appear in your Shopify admin. You will be able to view all the details of your campaign under Marketing>the Specific Campaign>View Report.
I will also be following up with you via email to help look into the ad spend further. Thanks again! -Lizzy, Shopify Support
It was great in the first few days, but then all of our five thousands products got disapproved from enhanced listing and google do not give us a particular reason. We cannot find the solution from the articles provided. Many products were moved into pending without a reason. There is no useful support at all.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the issue you are facing with your products. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
The app simply doesn't work at all. Incorrect data and wrong shipping information. The products stay pending for days and never get processed. Complete garbage.
Thank you for sharing this feedback. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. We have had updates with this app since and hopefully it can help out with your needs. I’ve followed up with you by email to find out more about your queries and help where I can, thank you very much!
Niall, Shopify Support
I am trying to set-up the app , will comment when I start using the application; right now I have no comments. can't say much
Hi there, thank you for reviewing the Google Shopping app today! My name is Jonathan and I'm a member of Shopify's support team.
I am going to follow with you and see if you need any help with the set-up, since you mentioned just getting start. I'll be in touch soon!
Jonathan E. | Shopify Support Guru
Pretty terrible. Bad UI, complicated where it shouldn't be(the interface, getting around, setting things up) and not complex enough where it should be ( sale settings, options, product management)
Superb app, As the small businesses we can improve our sales by this app. Actually, I most like it if there more chances to promote our products at low cost or free.
Hi there, my name is Jonathan and I'm a member of Shopify's support team!
Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have.
As for the cost of the Smart Shopping campaign that you set up through this app, you actually have the option to edit your Daily Budget within your campaign at any time! I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that!
Thank you for your feedback again, cheers!
Jonathan E. | Shopify Support
I used the application to connect with my Google channel but it doesn't send correctly the product feed to google merchant center when my products have variants, it appears error in all my products "Product availability needs to match your product landing page." and I can't create ads.
I have invested many hours in reviewing the products without being able to publish them.
I'm sorry but it doesn't work for me.
Hi there,
Vance here from Shopify. Thanks for taking the time to submit your feedback. I'm sorry to hear that you're having trouble publishing products. I've followed up with you over email to open up the lines of communication and to offer further support.
Vance | Shopify
rubish app, support is friendly but offers no actual real support no more than a bot repeating useless answers.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you for leaving this feedback. We appreciate hearing back from our merchants about their experience with the Google Shopping application!
I'm sorry that our team wasn't able to help with your previous inquiry! I am going to follow up with you via e-mail and see if there is anything you're still having trouble with that I can help with. Be sure to watch for that message!
Jonathan E. | Shopify Support Guru