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None of my Shopify products are listed in GOOGLE SHOPPING because of GTIN IS MISSING error. I have my EANrecorded and/or ready to be input manually into the app, but the app doesn't show us where to enter the EAN.
Hey there, thanks for writing this review of Google Shopping! I'm sorry to hear you've hit a roadblock with this app. Any GTIN information (which includes EANs and other ...
absolute waste of your time. If this works it's probably great. But, in my case within 24 hours the google merchant account was suspended for 'invalid product feed'. The shopify app is what provides the product feed to google so there is nothing you can do. Shopify support points the finger at google and google says it's a shopify problem. Well, guess what I don't have any problems with Facebook ...
Hello, Nidhi here from Shopify support!
Thanks for taking the time to share your feedback and I'm sorry to hear about the account suspension due to an "Invalid product feed" ...
I'm done! Worked for many years just fine, 2 weeks ago 3/4 of my items showed sudden errors and no one (neither google nor shopify) seem to be able to figure out why. I have stopped paid advertising until there is a resolution, if ever. At this point I have no confidence they will figure it out. I don't have the time or patience to continue to work with either of them to get it right anymore. ...
Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ...
This app does not approve several items and it doesn't tell you how to fix the issue. Also, items do not show up on Google Shopping.
Hey there,
Thanks for taking the time to leave a review! Totally understand that you'd like for products to be approved and displaying on Google's Shopping tab - there could ...
I would give zero stars if it was available. This app made all our products expire on google merchant and then removed them all(over 4000 products). It then just unlinked our account. Now we are trying to have the products added back onto google merchant with no luck. No help from support, nothing is working. No sales for the past 6 days and I do not know how long this will last. It is so ...
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear ...
The app still doesnt gives me accurate data in GA4. In UA i get half of the income than the actual, but it would be okay if the GA4 would be correct, but the GA4 gives me even less (1/3 of the actual income)
Hi there, thank you for the feedback regarding GA4. I wanted to share this article which shares some reasons for differences between GA4 vs UA: https://support.google.com/ ...
I waited a long time to review this app hoping the bugs would be worked out and I could give a higher rating. Unfortunately, I can't. It's been a constant problem with new errors and problems every week. Now, I'm being told the problems are due to my theme. Although these new problems have just occurred. I did not have these errors in the first couple of months. The only reason I'm continuing is ...
Hi, there. Thanks for taking the time to share your feedback with us about the Google Shopping app. I'm sorry to hear that you've had a frustrating experience so far, and I'd ...
I am very disappointed! And now its very difficult to even use when adding products. For some unknown reason Shopify & this Google app had REMOVED the editing metafields from the product page in admin. Do you know what this effects? It makes it almost impossible when you have a product, you have sizes, colors, gender, new/used etc. & when you have to bounce OUT of the product page, go to the app, ...
Hi there,
Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and ...
The worst. Just use Google Merchant Center. Products stuck in pending status for months. It is useful to sync but that's about it.
Hi Mystic World Finds, firstly, thank you for sharing this feedback. I will also email you directly to see if I can help. This could have occurred if a few aspects are not ...
I can't believe Shopify hasn't addressed the issues with this app! I have over 2k+ errors for books stating GTIN/ISBN error despite having the information needed in the sku/upc field. Big let down
Hello there,
Chris here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication ...