One country, one currency. This app is for small local stores, although the description does not explain this.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.
Thomas | Shopify
The items are not syncing anymore. Something stopped working in January 2023, and as a result we are losing our listings on Google Merchant Center. Also, we noticed that the App does not sync the discount pricing with GMC.
É preciso dezenas de configurações para uma simples ativação, o que, pode levar a dezenas de erros já que o sistema reprova TODOS os produtos, não reconhece o site apesar de estar "verificado e reivindicado", não informa quais os problemas da recusa dos produtos, você se mata corrigindo uma centena deles e....nada muda....
É para o site pequeno não aparecer mesmo não é?
Unfortunately this app doesn't map the 'google product category' from shopify to the merchant center. It also features a 3 way tick box for 'product identifier'. Other than that it works ok.
Hi there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.
Thomas | Shopify
has been working fine till december.31.2022 and then boom just stooped syncing and updating... been with support for the past 2 weeks and nothing, they can't give a straight answer just keep telling me to do the same thing over and over ,, seems like they dont understand what we are talking about. unlinked everything and relinked again and still nothing.. this is very disappointing.... the last thing they told me is just to wait and its just an UI issue , but no its a sync issue
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Regards,
Mario
Shopify Support
[Contact Us](https://help.shopify.com/questions) | [shopify.com](https://www.shopify.com/)
There is just too many different issues with this app...
-When you manage to set up the GTIN system to all your products(which is clearly visible on the product admin page) It still doesn't get trough to the merchant centre once connected
-The "other" connected google ads account is not visible in shopify.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up and connecting your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Jason | Shopify
Very bad app, you cannot connect to your branded YouTube channels and when you want to connect to the Google Merchants Center you get all kinds of errors such as missing the shipping info and for this reason, Google rejects your products. I'm struggling already for 5 days to solve this issue without success so far! The support from Shopify is very shallow, they provide scarce info and don't provide step-by-step details or even set up your account even if they know that Google has all kinds of silly settings about which you have no clue.
Overall, there is very little information about how to set up correctly the app so that Google takes over your products without hassles on its platforms.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Great, when it worked.
This app does not properly read our tax settings and constantly defaults every state to taxable, with shipping set to not taxable. We have tax nexus in roughly half the US states; half of these still charge tax on shipping. This default behavior of resetting the tax settings despite what I have manually configured in Merchant Center has caused our google merchant account to be suspended, and I'm stuck in a neverending loop of shopify pointing their fingers at Google, and Google pointing at Shopify. It's hopeless.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I've tried to configure and reconfigure this app for months, it will approve less than half of my products and disapprove the other half with a reason that doesn't make sense. I'm super frustrated and disappointed.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
I wish Google would work with independent distributors. Google isn't very user friendly with Shopify online stores who are distributors of products. These products have a logo and the company requires the logo to be a part of the picture. Google doesn't support pictures with logos, and therefore a lot of my products are advertised.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. You are correct that one of Google's requirements is to have images that are free from logos or watermarks. You can learn more about this policy here: https://bit.ly/3f9mtvb. While Shopify does not have any control over these policies, I am going to follow up with you via email to see if there is any way I can support you further.
Charlotte | Shopify