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Horrible experience. Since migrating to the app they have flagged my store for several issues. Customer service was a nightmare. Now that I have that fixed after destroying my Google ads account for nothing.. The app has no longer reported sales to analytics for about 3 months now. I have opened a few support tickets but they aren't helping. Reading the reviews I can see several people share my nightmare.
Update: I have opened at least 3 tickets with that link over the past 3 weeks and am told that the department will not help, and that the issue is with Shopify. Can someone please contact me? Stephen@cheaplubes.com
Tickets
5-4663000037182, 3-0438000037058, 7-6730000037298
Hi, sorry to hear about your experience.
For your conversion tracking issues, please check https://support.google.com/analytics/answer/12002338 for help in troubleshooting your currently managed tags. We aren't seeing usage of the GA4 tag (the Google Tag Assistant is a good tool to check this), so that article has some initial troubleshooting steps to validate. I've also responded to your case privately -- the methods for conversion tracking are different when using Google Analytics natively through the Google & YouTube App vs Google Tag manager vs manually.
For the product and account issues you saw, it is true we do not support certain types of products, which is a Google-wide policy and not just an app issue https://support.google.com/merchants/answer/6150138
I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended.
I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having shipping disapprovals, make sure your Shipping Sync settings are configured in the App as you expect. "Automatic" will allow the app to pull your Shopify configured rates into Google, while "Manual" means you will set it up yourself in Merchant Center and the app won't copy any shipping over for you.
When we see data attributes coming and going, the issue is often multiple data sources trying to update your products in Google. The app is handling a lot of the product sync logic already for you, so you may want to check and see if you have any other third party product handlers also trying to sync products. When the app and your other third party are both turned on, they may cause data conflicts, or "data flipflopping" back and forth seemingly randomly. This is because the app is telling Google some product information, then your other third party also tries to tell Google something slightly different on the same product, and you'll see Google's data go back and forth, like a gremlin.
Hopefully this helps, and if not, feel free to write back in on your existing case, but the Shipping settings and second product sync service seem to be most of the issues you had last month.
I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.
Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet
https://support.google.com/merchants/answer/160637
If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.
This app is garbage.
When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account.
This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work.
So it's imposisble to get my Shopify store ads under my Youtube channel.
Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below.
https://support.google.com/merchants/contact/shopify_3p_support_app
I get why all the one star reviews are coming
It's because this app works completely different depending on what Shopify Payment plan you are using
it works superbly if you are on Shopify Plus, but if you are using any lower plans the entire UI of the app changes to give you a worse experience...
We run multiple Shopify shops and cannot recommend this if you are not on the Shopify Plus plan
Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features
https://support.google.com/merchants/contact/shopify_3p_support_app
I thought that since Shopify was an integral part of Google, the integration would be quick and easy, on the contrary, terrible service, customer support and vague automated responses.
I managed to set up Google Merchant Center through this app, and my account was automatically suspended on the second day, due to "policy violations" with no clear explanations. Without direct communication, only by email it takes days for an automated response that is not understood.
The reasons given, such as "the website needs improvement" and "misrepresentation", are vague and, despite my attempts to resolve these issues, I have received little to no help from Google or the app's support team. It is frustrating and I still do not understand why my account remains suspended.
I have tried to fix this but the lack of clarity and support is disappointing. I was expecting a smoother experience from a platform integrated with Shopify, but instead, it has been a headache.
No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.
Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store settings since then to both make clearer how to link local stores and what mismatch we seem to have. Your store seems to be working now since two weeks ago. Thanks for reporting the issue to us and allowing our experts to identify your issues and unblock you, as well as letting us know what issues you and other merchants were running into in this process. We hope with the updated information on Local Inventory you and other merchants will be able to fix the issue without needing additional case escalations. I'm sorry your experience started out difficult, but I hope that our support team solving your issue might positively affect your experience going forward.
The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.
Hi, have you clicked "Get Support" in the upper right of the app? THis brings you to our ticketing system where you can submit and receive a case number for your issues. Here is the direct link as well! https://support.google.com/merchants/contact/shopify_3p_support_app