評價 (9,009)

整體評分
4.6
各級評分數量
  • 71% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
編輯時間:2018年11月3日

It actually seems like a scam. It has spent over half our ad spend to date on advertising to people whom canot buy from us despite adding a location. It gives no control and is bug ridden from start to finish. It's actually hard to believe just how bad this app is. Shopify is this a scam?

Anges de Sucre
英國
使用應用程式 3年多
2022年3月23日

Useless product, doesn't do anything nor allows to publish your products on to google... It could have been very helpful if it worked though, what a shame!

Pookipoiga
澳洲
使用應用程式 3年多
Google LLC 已回覆 2022年3月25日

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the challenges you're running into with getting products published to your Google Merchant Center account. I'll be following up with an email to open up the lines of communication and help where I can.

- Nate | Shopify

2022年11月8日

This problem with the GTIN's not being submitted is horrendous! It's affecting multiple of our shopify stores. Seems like it's been an issue for MONTHS and neither shopify or google are doing anything to fix the issue, leaving merchants to scramble for slow and problematic workarounds! Absolutely horrendous.

Barielle - America's Original Nail Treatment Brand
美國
使用應用程式 3年多
Google LLC 已回覆 2022年11月9日

Hi there,

Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.

Brett | Shopify

2022年2月18日

What a nightmare to use for everyday folks. This app and Google has a long way to go. Google seriously needs to work on support and correcting their own errors before offering so many services. I've been trying to get this set up correctly for what seems like 3 years now. So many errors and such a royal pain to use.

Coastal Metal Art & Design
美國
使用應用程式 3年多
Google LLC 已回覆 2022年2月22日

Hey there,

Robyn here from Shopify. Thank you so much for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear that you've been struggling to get the app set up properly. I'm going to look into your account more closely and follow up with you in an email to open up the lines of communication here to see how I can help you any further.

Robyn | Shopify

2024年3月22日

Really bad experience, I would never recommend google to anyone. These people have no emotions, have absurd rules and don't help you when you get banned. These guys can't even tell me why my account is blocked for Misreprensetation, they give you several different answers. I will go through their competitors who are less wok

Mon Beau Sac
法國
使用應用程式 9個月
Google LLC 已回覆 2024年3月26日

Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.

2020年9月20日

Worst ever app to set up. EU based selling world wide, this app is impossible to setup. NO help or what ever.

FACECHART.ART
荷蘭
使用應用程式 大約3年
Google LLC 已回覆 2020年9月21日

Hey there,

Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

In the future it is possible to reach out to us directly by clicking Get Support in the top right corner of the screen when in the Google Channel.

Spencer l Shopify

2022年4月3日

My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.

SlickMod
美國
使用應用程式 大約3年
Google LLC 已回覆 2022年4月4日

Hi there!

Chris here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand the confusion surrounding the suspension. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.

With that being said, I will be reaching out to you through email shortly to offer all the guidance and support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.

I look forward to chatting with you!

Chris | Shopify Support

2020年10月25日

I'm finding this almost impossible to use after a year of trying. I've contacted them and it is all way too technical for me to work through and I have been unsuccessful getting professional help with it either. Really disappointed in this one, I had hoped it would be easy to use.

The Chakra Garden
澳洲
使用應用程式 大約3年
Google LLC 已回覆 2020年10月29日

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify

2024年3月21日

Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!

EVDANCE
香港特別行政區
使用應用程式 9個月
Google LLC 已回覆 2024年3月25日

Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app

2022年11月1日

The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.

EMMA JEAN | Official Online Store
日本
使用應用程式 大約3年
Google LLC 已回覆 2022年11月4日

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support