評價 (9,110)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2023年1月4日

I have been trying to fix an issue with my custom items not showing up because Google thinks they should a GTIN or MPN and they do not. I have contacted both Shopify and Google about it. I've tried everything they recommended and they still cannot tell me why my items are asking for this. They're all marked as custom items. I am beyond frustrated.

My Dinosaur Dreams
美國
使用應用程式 大約4年
Google LLC 已回覆 2023年1月5日

Hi there,

Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.

Chris | Marketplaces Support Specialist
Shopify

2022年11月23日

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

Glow Decor
美國
使用應用程式 大約4年
Google LLC 已回覆 2022年11月25日

Hi there,

My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.

William | Marketplaces Support Specialist
Shopify

2022年10月17日

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
美國
使用應用程式 大約4年
Google LLC 已回覆 2022年10月24日

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

2018年7月4日

My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!

Now Keto
美國
使用應用程式 接近4年
2019年4月1日

I have been in review for over 2 months!!! No way to understand why or how to expedite. This is by far the worst app I have used.

Fitplicity
美國
使用應用程式 接近4年
Google LLC 已回覆 2019年6月3日

Thank you for sharing this feedback! I understand how frustrating the wait can be. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. If you find products stuck in the pending status for 2 months, you can check in your Google Merchant Center to see if it's pending. If it is not, reach out to Shopify Support and our technical team can take a look. If it's stuck in pending, it is recommended that you reach out to Google to understand the reason as it is Google that reviews the products. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon!

- Alex, Shopify Support

2022年8月29日

Unable to get any support on this Shopify App. GTIN's are not properly syncing to the merchant center which has caused Google to suspend my account.

Evergreen Mountain Sports
美國
使用應用程式 接近4年
Google LLC 已回覆 2022年8月30日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

編輯時間:2022年4月1日

I don't recommend the app, since shopify events are not sent over to adwords. Shopify support said they cannot help with google analytics and sent me a bunch of links, when I asked for support for a shopify app. When we analyzed oue raw data in shopify we found 3x conversion from google ads than ads or google analytics showed. This is _owned data_, that should be provided to where you place your bets. This place is google ads (& GA). This idea ("one click google ads setup") of this app is excellent, the performance & support are not.

Delidia
德國
使用應用程式 接近4年
Google LLC 已回覆 2022年4月4日

Hi there,

Chris here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google Analytics part of Google's platform. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Chris | Shopify

2023年8月13日

Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account.

The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. Their support policy is basically “screw you”.

Flexxline
美國
使用應用程式 接近4年
Google LLC 已回覆 2023年8月15日

Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 conversion or attribution tracking may differ from other dashboards such as UA or Shopify analytics. You can read more about them here: https://support.google.com/analytics/answer/13672281

We have noted your feedback around attribution and support experience and will share it with the relevant teams. Thank you again.

2022年7月26日

Quite a poor app at this stage, throws up GTIN errors when all products have codes, can't connect to youtube channel. So far causing a lot of issues

Editors Keys
英國
使用應用程式 接近4年
Google LLC 已回覆 2022年7月29日

Hi there,

Jackie here from Shopify support. Thank you for leaving your detailed feedback about the app, I'll reach out to you to discuss any specific issues that we can correct.

Jackie | Support Specialist
Shopify

2020年12月19日

Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.

Dancers and Dogs
美國
使用應用程式 接近4年
Google LLC 已回覆 2020年12月28日

Hi there,

Jordan here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is very important.

It is concerning to hear about the ad budgets lag. I will send you an email to open the lines of communication to see if we can further assist you with this matter.

Jordan l Shopify