評價 (9,114)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
編輯時間:2021年10月28日

The product sync suddenly lost connection without any notification. We have lost significant revenue because of this. And as at today, around half month after the issue happen, there is no update from Shopify and no one contacted us. I am desperately looking for solution but could not find any. Seriously disappointed.

Phoenix Sweets
香港特別行政區
使用應用程式 接近3年
Google LLC 已回覆 2021年11月1日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the syncing issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.

Adil | Shopify

2020年7月14日

okay experience, a few issues getting my products to show on google says my products are not synced, store not setup properly. please help

The Fine Swine
美國
使用應用程式 接近3年
Google LLC 已回覆 2020年8月27日

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with set up and getting your products synced. I understand at the time of the review there was some syncing issues occurring with the Google Channel, but these have been resolved now.

I will reach out to you on email to open up a line of communication, and we can see if there is any further assistance you need from our end!

Claire - Shopify

2022年4月21日

This app is simply a disaster. One and the only reason I had it installed in the first place was to use it as a feed to Merchant Centre. I've never tried to use it for the actual campaigns due to the numerous horror stories related to the rapid cleaning of account balances without any results or control over the campaigns. Once I started to seriously use the data provided by the feed I discovered that the app has been has been stripped of the customisation functions necessary to use it properly as a functioning feed. BTW If you're brave enough to run any campaigns on it, good luck since the data necessary to optimise them is not there.
Moreover, if you're trying to get any support Shopify will send you to Google and Google will send you back to Shopify, at the end of the day Shopify will say that you should get some other paid apps to get it to work.

Babylove.ie
愛爾蘭
使用應用程式 接近3年
Google LLC 已回覆 2022年4月23日

Hi there,

Thank you for your feedback regarding the channel and how we can improve the features of the smart shopping campaign included in the app. Feedback regarding missing features can be passed to the development team but I wanted to reach out to see if we can improve your experience with the everyday functions of the app such as the sync to Google merchant center. I'm going to send you an email followup to discuss the account specific details.

William | Marketplaces Support Specialist
Shopify

編輯時間:2023年1月8日

I mean if you want an app that runs like dialup get this one. since most of you are not old enough to know what dialup is, it was the first type of internet connection and it was extremely slow. (grandmother here) Anyway this app is like dialup. I have a 1000+ products and it seriously takes me 15 minutes to get to the last product. there are no page numbers to select or filters or anything to make finding products in anyway easy. it also loads all of your draft and archived products to make it even more cumbersome. It is showing errors that don't exist in the actual merchant centre. seriously use this app if you want to add a massive amount of frustration to your life. Or if you only have 3 products.

pophomefabric
加拿大
使用應用程式 2年多
Google LLC 已回覆 2023年1月11日

Hello,

Mario here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email, so we can address some of the difficulties you have been having with the app.

Mario | Shopify

2019年2月6日

I uploaded this app yesterday and it doesn't work... Does anyone have a solution or an alternative to this app? Thank you!

Alanna Clothing
西班牙
使用應用程式 2年多
Google LLC 已回覆 2019年6月6日

Thanks for sharing your feedback! The initial setup for Google Shopping can take a bit of time as the products are reviewed by Google. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

2023年4月1日

There are not any notifications about the feed, can not sync any product. Please process the problems of the products quickly.

Moco Queen
美國
使用應用程式 2年多
Google LLC 已回覆 2023年4月4日

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

2023年3月30日

I had been using this for years, got a notice a little while ago about products expiring, and now all my products are disapproved, has been like that for 3 weeks already.

Contacted Shopify Support, they told me to contact Google. Contacted Google, no response. Seems like i am not the only one having this issue, with no where to tuirn for support.

No point in having a website if am unable to market the items on Google

Liberty Sprayers
美國
使用應用程式 2年多
Google LLC 已回覆 2023年4月4日

Hi there,

Brett here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.

Brett | Shopify

編輯時間:2023年6月7日

Not working in My site because our oficial european currency BGN is not supported from GOOGLE. Bulgaria is in European Union but not for Google.
I can't check the Target country and language options BECAUSE they determine store currency: Bulgarian Lev (BGN)

Liratech.bg
保加利亞
使用應用程式 2年多
Google LLC 已回覆 2023年6月7日

Hi there and thank you for the review and feedback! Good news, we took it back to our technical team and we should have BGN enabled within 1-2 business days. You should be unblocked by the end of the week.

2021年9月25日

I spent a year trying to fix this: Account suspended due to policy violation: Misrepresentation error, but every time I ask for re-review Google always sends back requirement. I already fixed those requirements, but Google never said what I have misleading on.

Eden Branch-Your Home & Garden Paradise
美國
使用應用程式 2年多
Google LLC 已回覆 2021年9月26日

Hi there,

William here from Shopify. The error you mentioned is generated by Google and is not from the Google Channel app itself. While we don't have the ability to change Google's decision we're happy to share our knowledge with you so that you can try again. Since this is specific to your account I will follow up with you in an email shortly to discuss it.

William | Shopify Support Specialist

2022年11月9日

My products have gtin but it is not sent through the googlechanel. It is frustrating that Shopify or google don't fix this well known bug. the problem has been well known for several months. Why don't you want to fix this problem?

LottOff Online Shop
瑞典
使用應用程式 2年多
Google LLC 已回覆 2022年11月9日

Hi there,

Brett here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm going to be sending you an email to open a direct line of communication and offer further support.

Brett | Shopify