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Very good an helpful happy with service im small business trying to expand to wider range customers
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving this review for us! We really appreciate hearing from our merchants.
I'm glad to hear that you're giving the Google Shopping App a chance! It's a fantastic marketing tool for businesses of all sizes. Now that you've had the application installed for a while I'm going to follow up with you via e-mail and inquire about your experience and see if you need a hand with anything!
Keep an eye out for my message!
Jonathan E. | Shopify Support Guru
I really don't know I am just starting. But, it seems good so far and easy to use. What else is offering?
Hey there,
This is Jordan here from Shopify. Thank you for taking the time to provide a review for the Google Channel. The app has a lot to offer and I would be delighted to explore the features with you in greater detail!
I will send over an email to gain a better understanding of your store and explore the Google Channel in greater detail. Additionally, if you click on the, “Get Support” button, which is located in the top right corner in the Google Channel, it sends your inquiry directly to our support team.
Jordan | Shopify Support
Eu estou muito descontente pois antes era bem facil colocar todos atributos dos produtos! Agora é muito difícil até mesmo usar ao adicionar produtos. Por algum motivo desconhecido, o Shopify e este aplicativo do Google removeram a edição da página do produto em admin. Você sabe o que isso afeta muito e torna quase impossível colocar cor, tamanho, sexo e taxonomy entre outros
Just started using this today so down the road a bit I will do another review and my feedback then I don't know why you ask for reviews upfront?
Hi there, my name is Jonathan and I'm a member of Shopify's support team!
Thanks for leaving a review for us today! We really appreciate hearing from our merchants.
You're welcome to hold off on leaving a review until you're ready to share your experience, but since you have left one I'm going to follow up with you via e-ail and see if there's anything I can do to make the process of setting up the Google Shopping app easier.
Look out for that message! Talk soon,
Jonathan E. | Shopify Support Guru
Beware the app doesnt have any option to specify if the tax / GST gets added to the product price when setting the "price" attribute in the field. Google has recently made its "price" validation mandatory to check the final check out price and is disapproving feed items and eventually suspending account because of this issue.
My merchant account is now suspended because my INR based site's data feed isn't including the tax amount. The app needs fixing ASAP otherwise abstain from using this app.
The software was hard to use. I eventually worked it out. But the verifying and claiming website process was very confusing.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with verifying your domain. Our developers are always looking for better ways of onboarding so I will be sure to pass them on the feedback.
I am also going to send you an email to open up communication incase you have any other questions!
Claire - Shopify
it was bit confusing, one page says I am aprroved but than another says my products didnt approve.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for taking the time to leave us a review outlining your experience with the application. We really appreciate hearing from our merchants!
I'm going to take a look through your account and determine whether or not there has been a problem syncing your products with Google! Once I have more information I am happy to shoot you an e-mail. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
I used the app as a marketing tool. So far it runs smoothly, I suggest you try it out to see how it works for you.
Hi,
I'm Cíara from the Shopify Support team, thanks so much for leaving a review, we always want to know how our merchants feel about our apps.
I'm going to follow up with you directly via email, so we can make sure you're getting everything you can out of the app. Keep an eye out for my email!
Cíara | Shopify Support
My store, jewelry4generations.myshopify.com has been suspended since I set it up because of "misrepresentation" policy violation. I uploaded products from ShineOn via the app and the Shineon platform and didn't change anything to the uploads. I have tried to work with Google to fix the problem but I don't SPECIFICALLY know what the problem is. Shineon is listed as the Vendor for every product and I in no way have claimed that these are my products. If someone could help me with this I would really appreciate it.
Jami Roberts
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.
Chris | Shopify
Eu sou iniciante, estou começando a usar, ainda não tive resultado. Mas espero vender muito através desse aplicativo. Estou aprendendo ainda a lhe dar com a ferramenta.