評價 (9,021)

整體評分
4.6
各級評分數量
  • 71% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2022年11月27日

Disappointed. Unable to get this to work. Have literally tried everything. Than saw reviews that majority of us are having the same problems. Google needs to fix the errors and help so that our products can be listed properly or just remove this app entirely

Triple Goddess Apothecary and Reiki
美國
使用應用程式 大約2年
Google LLC 已回覆 2022年11月30日

Hi there,

William here with the Shopify support team, I'm going to take a look at your account and reach out to you with some next steps we can take. Please watch out for my upcoming email.

William | Marketplaces Support Specialist
Shopify

2022年4月8日

I have been trying for a year to get my Google account from being suspended. Google has been useless. I didn't realize it had anything to do with this app. However, upon reading all the one-star reviews, I now see that seems to be the problem. I guess I won't waste any more time trying to get my account status corrected. I wish I had known this. I've wasted so many hours and the frustration is next level. I wonder if I should cancel my merchant account and make a new one. Is that a thing? I also somehow ended up with 2 Ad accounts. I can't seem to figure out how to delete the unused one. That account says it's restricted due to unauthorized payment issues even though I've never run an ad under that account number.

Boot Lovers
美國
使用應用程式 大約2年
Google LLC 已回覆 2022年4月12日

Hi there,

Thank you for taking the time to leave a review on the Google channel, my name is William and I'd be happy to reach out to you to discuss the account specific details in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.

William | Marketplaces Support Specialist
Shopify

2023年6月15日

I am not very happy with this app at all.

GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing.
Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later.

How can this be solved?

TheraPunktur
奧地利
使用應用程式 大約2年
Google LLC 已回覆 2023年6月15日

Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666

Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

2021年12月11日

Nuked my entire google shopping catalog. Over $3,000,000 in product pulled from google in one fell swoop. Not a trustworthy channel at all. Will replace with a third party app

Safe Haven Music
美國
使用應用程式 大約2年
Google LLC 已回覆 2021年12月13日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.

Adil | Shopify

2021年8月19日

This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.

Adanna Fire Pits Australia
澳洲
使用應用程式 大約2年
Google LLC 已回覆 2021年8月20日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there.

Adil | Shopify

2022年6月27日

Tenia mi cuenta Google ADS pero cuando instale esta aplicacion dejo de funcionar la cuenta de google que había tenido por años y que me generaba muchas ventas, tube que desinstalarla y todavia dice que tengo un software dañoso. Nada que hacer... muy decepcionado

Modalatina
義大利
使用應用程式 大約2年
2020年10月14日

I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.

KarmaKarma
比利時
使用應用程式 大約2年
Google LLC 已回覆 2020年10月16日

Hey there,

Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you!

Nidhi | Shopify

2020年5月31日

If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed!
Bottom line: the app provides limited functionality and causing a lot of harm

Treshers
美國
使用應用程式 接近2年
Google LLC 已回覆 2020年6月8日

Hi,

I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you.

It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you.

Cíara | Shopify Support

編輯時間:2018年1月6日

I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018"

This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs.

It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER."

14 out of 5,000? NUTS!

When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products.

I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser.

Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing.

I am ruined.

This thing is not anywhere near being functional for any type of business.

It is like it was made by people with no idea who uses it and what it is used for.

The FOUR MOST IMPORTANT parts of any Google Shopping Feed
1. The Product Category
2. A unique Product UPC Code or Manufacturer Part Number or SKU
3. Shopping campaign labels
4. Bulk Edit critical values

With out those four features, you got nothing that will work for anyone.

Cali Strong
美國
使用應用程式 接近2年
2021年9月5日

Installation is easy, but Google disapproves all products without any kind of help on what needs to be changed to get them approved. Contacting their customer support also doesn't help, as they simply refer you to their general list of requirements, which contains hundreds of entries. This makes it impossible to identify changes needed. Very disappointed.

Currengo
丹麥
使用應用程式 接近2年
Google LLC 已回覆 2021年9月6日

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify