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We've used this for years with no issue. As of mid-March 2023, our products have suddenly started expiring!? Waiting to hear from Google on this, but seems many uses are experiencing the same issue. Help!
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer a solution to the issue you're facing!
Vance | Shopify
課金はきちんとされるのに成果が全くありませんでした。別のアプリを試された方が良いと思います。Googleなので売り上げにつながる！というのは幻想です。比較検討し使ってみて、と思いますがGoogleはあてになりません。
I was wondering if there is any documentation about this app, my changes doesn't seem to sync, also I was wondering if there is a way to push all the products again, I was not able to find any option. Once a change is made I also was not able to find any status like "processing" or any indication that my changes are being taken in consideration, any help will be appreciated.
Not quite sure what I'm doing wrong, but regardless of the budget I get almost no traffic. I have been using Facebook ads (until recently with the error bans) for about three years and get much better return on investment which is easy considering I get nothing from this app.
Hey there,
John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm sorry to hear you are disappointed with the Campaign you are running so far. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with improving your product data in case you are missing any required information.
John R | Shopify
This app is a sure fire way to demolish your sales. They publish the highest shipping rate only so it looks like it costs $100 to ship a bottle of wine (priority first overnight rate) instead of $12. They also have so many errors such as UTM missing when my products have barcodes. My products are not showing up correctly or are rejected.
Hi, there. Thank you for providing this feedback, we appreciate your time and value your experience. I'd like to work together with you to make sure that we get the Google Shopping app working for your business.
With regards to the shipping concern that you mentioned, if you are using the automatically synced shipping settings from Shopify then yes, the highest shipping rate will be displayed. The reason is that shipping rates cannot be misrepresented. If Google sees a higher shipping rate offered on your website than what is displayed on your Ad, your account can be suspended.
To clarify, you do have the option to either automatically sync your shipping settings from Shopify, or manually set these rates up in your Google Merchant Center.
Rather than displaying the highest price that is offered for shipping, you can manually set up your shipping rates in your Google Merchant Center by following these instructions: https://support.google.com/merchants/answer/6069284
I've also reached out to you via email so that we can work together to solve any other concerns you have and I can make sure that your feedback is shared with our app development team. I hope to hear back from you! -Emma, Shopify Support
o aplicativo coloca UTM'S em todos os links dos produtos e faz a metrificação ficar totalmente errada, por favor arrumem isso o mais urgente possível
Garbage. This app has cost us a lot of sales, due to Google denying my products because the prices don't match with what this Sales Channel is sending to Google?! Still have no idea how to solve this. Everything was going smoothly until I received the email from Shopify saying we should upgrade to this app. Old app was working perfectly fine.
IF YOU HAVEN'T UPGRADE TO THIS NEW UPDATE, PLEASE DON'T! KEEP THE OLD APP ON YOUR STORE UNTIL THEY FIX THIS ONE.
Been trying all day to speak with support about how I've been having an issue with the Google Shopping App in our Shopify store. No matter how much I shorten the product description, the warning always appears stating that the description is too long. Nobody seems to know what to do and I keep getting sent back and forth to different support people as Shopify and Google support point the finger at each other and shrugging off the problem as "not theirs"
2 weeks ago, 700 corrupted and duplicate records were added in Merchant center and neither Shopify or Google are able to help. This app is how we forward our prods go Google so I am highly suspecting it as the cause of trouble.
Thank you for sharing your review with us. I'd like to investigate your interactions with our team so far, as well as look into this further with you.
I will be reaching out to you via email shortly to continue the conversation! -Lizzy, Shopify Support
Eigentlich 0 Sterne. GMC Acc gesperrt und Google Ads Acc gesperrt aufgrund der Übermittlung falscher oder teilweise garkeiner Daten, obwohl diese hinterlegt sind. Verantwortung dafür übernimmt am Ende auch keiner. Lasst die Finger davon und zahlt lieber ein paar Euro für einen qualitativ hochwertigen Datenfeed.