Google & YouTube

The old connector app worked well to submit products to the merchant center. This new app is an absolute pain to get working correctly and doesn't provide any advanced features for experienced marketers. Much worse than the previous version

This app has been helpful in creating Smart Shopping Ads for us.

However, we have had an error message on Google Merchant Centre displaying "Pre-emptive item disapproval (availability)" every few months, for several years. The service team continuously re-directs the issue to Google but we strongly believe the issue is the mapping of the Availability field. If this gets mapped across correctly, then our feed will reflect our data in Shopify.

Has anyone else experienced the same issue?

We have been struggling with the GTIN error with this app not giving Google what it needs for the barcodes/GTIN. So our items are limited on google without this info. I found some workarounds but nothing is helping. We were good for a year then all of a sudden these started popping up.

Horrible, I verified my phone number and my website, but Google suspended my account because they said I did not do it. I talk to customer support and they said that I did it, then, they do not know about the problem ,and they will investigate more and give me an update 4 days ago. I keep waiting. This is my second store with problems with Google.

I am not sure why so many people are giving this app a 1 star. I am a drop shipper my sales have gone up 3 fold and I just started 2 months ago. I highly recommend this app if you use google smart shopping campaign. I am downgrading my review I have over 1k items that are disapproved and even though Shopify is to handle the technical issues they are not. They said to remove some of your feeds, I can't remove the other feed I have on it because it will and has caused 693 more items to be disapproved. Please, Shopify get your act together on this app it needs to be a lot better. And not so many disapproved items. Even after I made them custom items. In fact it is worse than that it has me go thru to make them custom items but they stay disapproved.

Ürünlerimiz 6 aydır hiç onaylanmadı müşteri hizmetlerine yazıyorum destek yok. Shopify ve Google bu problemi acilen çözüme kavuşturması gerekiyor. Başka web sitesi alt yapı şirketleri bu problemi yaşatmıyor, direk google de reklam verebiliyorsunuz ama shopify da gerçekten çok zor, tüm ürünlerimiz doğru yüklendiğinden eminim ve onaylanmadı, reklam bile veremiyorsunuz. Eğer bu problem çözülmez ise Yakında shopify ile de çalışmayı bırakacağız. Saygılarımızla

It is a frustrating experience with the Google Merchandise Center. It's disappointing that my account suspension was not lifted, even after I made the necessary changes to my product details, business address, and contact information. It's also concerning that I did not receive any feedback on what else might be required to reactivate my account and that my attempts to contact Google Merchandise Center only resulted in an auto-reply.
I'm seeking assistance from a Google Ads or Google Shopping expert who may be able to provide guidance and support in resolving my issue.

I have had nothing but issues with this app. I have made all the requested changes, still not able to get it up and running correctly. I have even had an e-comm professional help me build my shopify account and install this app. Still doesn't work. About ready to give up.

Be very careful if you update to this app, their is not ability to edit fields in the app, particularly " description" , its so clunky and now needs to be driven from product or collection page. The feature to only publish certain collections has been moved out of the app. Shopify are normally so good, but they really have dropped the ball here. This migration will cost you money. I would wait until they fix the bugs. So irritated i'm considering changing to another platform.

This has been a horrible experience that has cost me so much money paying for experts to fix everything in my inventory in order to manually add my products on Google > First Mis-Representation Now my products are dis approved .. Im not having any of these problems with Facebook marketplace and that's sad.... So much of my energy time and money just wasted and all I get is read this in support and give a thumbs up if it helps. It does not > I just want this issue resolved now its Christmas and I can get products from my store listed to sale. This is so defeating it make me either want to migrate my site and go where there is support or leave dropshipping completely ...