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No conversions or events of any kind are sent to Google, and Shopify provides absolutely zero support. Google also provides zero support. Why even have this? Who is it for, people that don't need to track data?
Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to ...
Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having ...
This app is terrible. No matter what I do I get errors trying to connect to my store. I've ended up deleting my entire merch account and starting from scratch. After all that work, and after reinstalling everything I'm getting the same error. In shopify it says someone else has my domain. When I click to transfer it, then I get errors in merch center. This app is garbage.
Hi - it looks like you connected your account yesterday morning to Google Merchant Center through the App. This may have been the new Merchant Center account you set up, but ...
An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.
Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store ...
Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht.
Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert!
Total nutzlos und zeitraubend!
Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. ...
Most pathetic. They have flagged my site as misrepresented. I’ve checked, rechecked and raised queries with them. They have generic answers and have zero merchant support. I’ve wasted a whole week on this pathetic no good app
The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.
Hi, have you clicked "Get Support" in the upper right of the app? THis brings you to our ticketing system where you can submit and receive a case number for your issues. Here ...
Ever since we moved to the new checkout experience and had to move from scripts to pixels, it never works properly. The pixel under 'customer events' just keeps getting disconnected even though in the app everything says that its connected properly. No response from support yet.
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does ...
The Shopify shopping ribbon, which is intended to show products from my store in the description of my YouTube videos, did not work/appear on my latest YouTube video upload. It worked/appeared on legacy videos, but not on newly uploaded videos. When I contacted support about this, they couldn't tell me why this was happening, nor did they address my concern. They basically said "sometimes this ...
Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google
Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does ...