評價 (9,119)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2022年3月24日

Just after installation, account suspended for misrepresentation. Now 14 days in and repeated calls with promises of call back .... still nothing and our competitors now have a serious edge =(.

Wild at Heart Pets Raw Food Delivery
加拿大
使用應用程式 1年多
Google LLC 已回覆 2022年3月26日

Hi there,

Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I am sorry to hear that Google suspended your account due to misrepresentation. Unfortunately we do not have control over Google's policies, and how they interpret suspensions such as these. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Charlotte | Shopify

編輯時間:2023年7月7日

If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles

Kaseta
英國
使用應用程式 1年多
Google LLC 已回覆 2023年6月7日

Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.

If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.

If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.

Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)

編輯時間:2022年12月20日

Looking for a better app. This one does not pass free shipping form app shipping profiles, very unfortunate.

UPDATE: I received VERY elaborated answer from the customer service of Shopify, which is very impressive. And it DID help me to solve MY problem. Unfortunately it still confirms the inability of this application to deal with shipment profiles from other applications. BRAVO to the Shopify support!

HiveArtsStudio
荷蘭
使用應用程式 1年多
Google LLC 已回覆 2022年11月30日

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2022年4月18日

I reported tracking problems seven days ago, and the team hasn't made any fixes yet. Remarketing code is missing in the implementation, and begin checkout and add payment info conversions are not firing. So this channel isn't working as it should. Be careful installing this channel because if the tracking is not working correctly, the optimization won't work as it should, and you will lose your budget.

Jeans4you.shop
美國
使用應用程式 1年多
Google LLC 已回覆 2022年4月20日

Hi there,

Thank you for taking the time to leave a review on the Google channel, my name is Chris and I'd be happy to reach out to you to discuss the account specifics detailed in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.

Chris | Marketplaces Support Specialist
Shopify

2018年11月8日

The old google shopping app was removed and replaced with this app. You can no longer select products to feed over to google merchant center by collection. It pushes you into using a smart shopping campaign which may not be best if you need a custom campaign and only market to certain states. You can no longer search for a specific product in the products area. you can no longer "push" your products into google merchant center. Overall this app sucks compared to the old one and am trying to find a different option to use moving forward which really stinks because November and December are big sales months for our industry and I should not have to make changes to my online advertising and find new avenues this time of year, I should be already set up... like I was.. on the old app.

Taylor's Wine Shop
美國
使用應用程式 1年多
2019年11月22日

The app does cut work out in getting the materials to google shopping; however, the freight integration is exceptionally poor. Google will choose the most expensive rate you have. You can manually override, but that takes the value of this integration app down quite a bit

Lady and Leap Toy Shop
美國
使用應用程式 1年多
Google LLC 已回覆 2019年11月25日

Hi there! Amy here from Shopify support, thanks for taking the time to leave us a review!

Im happy to hear that you like some functions of the app. Though I completely understand your concerns on the shipping function, Google does pull the most expensive shipping rate. I will pass this feedback along to my development team.

I'll also send you an email to open up the lines of communication between us and go over any other questions you may have!

Amy - Shopify Support

2023年2月14日

This doesn't work anymore. It was great before, have used on many different Shopify sites and now it won't let me submit any data. Please fix it - thanks.

Lilith and Selene
英國
使用應用程式 1年多
Google LLC 已回覆 2023年2月16日

Hi there,

Thank you for taking the time to install and use the on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2021年10月29日

I find it quite disappointing that because our store currency is in Naira which is because we are in Nigeria, we are unable to use this application. We tick all the boxes and have been using Shopify for 3 years. I do think this discrimination is unfair and we have been trying to use this for over a year now. Would be great if this can be reviewed

Shoepify
奈及利亞
使用應用程式 1年多
Google LLC 已回覆 2021年11月1日

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. At the time of this reply, Nigeria is listed as a beta country of sale on Google and the Google channel does not support those countries. I will follow up with you over email to open up the lines of communication.
Jacky | Shopify

2020年7月14日

I can't see the products I synced from shopify in the google merchant center, and the system does not clearly indicate the reason.

casefyi
中國
使用應用程式 1年多
Google LLC 已回覆 2020年8月4日

Hey there!

Amy here from Shopify, sorry to hear of the trouble you have been having. I would be happy to have a look at this for you and see what needs to be done to get you up and running. I'm going to send you an email so we can take a look!

Amy l Shopify

2023年3月13日

We were also unable to install this app. It didn't provide any information except "[Store Name] refused to connect".

Eat Play Happy
美國
使用應用程式 1年多
Google LLC 已回覆 2023年3月14日

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when attempting to install the Google channel. We want to make sure that you get the support you need regarding the issues you are facing with the Google Channel, so I'll be sending an email out to open up the lines of communication and assist where possible.

- Nate | Shopify