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I had to finally uninstall this app with great disappointment. No matter what we did, not one of our 340 items were ever approved and we did everything we could to comply with the rules regarding picture size, putting products on a white background, itemizing by category numbers as per Google, and colours as required as much as possible and even adding the necessary text in Google Merchant Center and we were still suspended. We tried about 4 or 5 times but we were never approved so we just gave up.
Hey there! Thanks for taking the time to leave your feedback. We can often assist you in getting your account up and running with Google, I'm going to be reaching out to see if I can provide any support! - Spencer | Support Specialist, Shopify
Okay right outta the gate there's a problem. I just signed up and I had to verify myself 3 times yet the app keeps telling me I'm not verified. And now I can't even find it in my list of installed apps
Gnome Goods
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing verifying your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
This app has never worked properly and i end up with a misrepresentation violation from google which suspends my account. Its quite frustrating as google never actually tells you what you have done wrong
Hi there!
Paola here from Shopify. I understand how frustrating it is to not know why your account was suspended due to Misrepresentation. Google does not share with us at Shopify why an account was suspended. Our app only reflects their decision. With that being said, I'm happy to share with some suggestions based on our experience. I will be following up with you through email shortly.
I look forward to chatting with you!
Paola | Shopify
Do what we did. Ditch the google app. Move to a paid app which integrates with Google shopping centre and get support from a proper app developer who can help solve your feed issues. Google wont help you.
Hey! I'm going to send you an email to see exactly what happened, and see if we can get to the bottom of what's been going on here. Please keep an eye out for an email from me.
Cíara | Shopify Support
Don't use this app. It will submit the highest shipping cost (instead of the lowest) to Google. Your product will cost $25 and it will tell Google the shipping will be $75. Nobody will buy your product when they see you charge $75 for shipping.
Shopify really needs to get its act together on this one!
I guest Im' joining the crowd of not those who has shopify and google not syncing.
Feeling heartbroken and dissapointed.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
DEAD MONEY!
NEVER ANY MORE !!! We spend £2759 - and £25 conversion.
I think numbers said everything.
Not recommend at all. We have bots full store, sorry Shopify / FACEBOOK / GOOGLE, but bots do not buy, bots do not have money, more we have fraudulent orders and lost £250. NOW ANY MORE!!!
Very confusing. I don't know where to start or end, It would be extremely helpful to show tutorials or break down instructions on how to upload inventory. I'm having to google everything and the only thing I'm getting is a headache. Shopify experts don't even know what to do half the time.
Hi there!
Paola here with Shopify. Thank you for taking the time to tell us about your experience with the Google Channel App. I would love to understand more what is happening on your end to be able to help you get the channel working. I will be reaching out to you through email shortly.
I look forward to chatting with you!
Paola | Shopify Support
I have been trying to run an ad for 29 days. I was hoping to also get the $25 credit for using their services, but because they couldn't get their app to work I am no longer eligible for the credit. It says it takes 3-5 business days to approve a product/ad, I'm considerably outside of this time frame. I would just like my ad to show up on Google.
Hi, there. Thank you for taking the time to provide your feedback about your experience with the Google Shopping app. I've reached out to you via email to see if we can troubleshoot together and get this app working for your business! I hope to hear back from you. -Emma, Shopify Support
No EU support, so I cant use it. :(