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Der Google Merchant Center Support ist das schlechteste, was ich je gesehen habe, ungeschulte Mitarbeiter, die immer wieder die gleichen Antworten schreiben. Es wurden mehrere Center gesperrt, keinerlei Hilfe von keiner der Mitarbeiter zu erwarten. Sie kommen ins Stottern, weil sie selber nicht mehr wissen, was sie sagen sollen, weil sie nur überfordert sind.
Meine Existenz und meine Selbstständigkeit stehen auf dem Spiel, von monatlichen 60.000€ bis 70.000€ Umsatz auf 0€ zufallen und keine Reaktionen von Google und dem Merchant Center Support, selbst wenn der Anwalt schreibt, keine Reaktionen.
Da gibt man monatlich fast 10.000€ bei Google ads aus und bekommt als Antwort warum oder wegen was die Center gesperrt sind, immer das gleiche, Sie können mir nicht helfen, sie hätten selber keine Möglichkeiten.
Selbst in der Google Merchant Community List man nur von gesperrten Centern und das keiner eine Hilfe bekommt und keinerlei Optionen auf eine gute Zusammenarbeit. Ich hoffe, Shopify versucht mal bei Google Druck zu machen, dass es so nicht weiter geht!
Hello there and thank you for the review. I apologize for any frustrations you have encountered. I see that you have contacted our support team earlier this month and have asked them to get back in touch with you to see if they can continue to help you resolve some of the account issues you are seeing. Thank you for your patience and again for the feedback.
Extremely overpriced. You are basically paying $1 for every click, not sale, each click. Stay away. Their support is a joke as well.
Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.
Google Ads are pay per click but the price shouldn't be $1 for every click. Google decides this based on your products as well as the campaign budget that you set. The pricing is solely from Google and you can learn more about how the budgets work here: https://ads.google.com/intl/en_ca/home/pricing
I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon!
- Alex, Shopify Support
DO NOT USE if: 1) You have a store located in California (this will send incorrect sales tax information to Google, which Shopify cannot fix) or 2) If you have any integration with Google Express or Shopping Actions (this will cause you to oversell out of stock items that cannot be backordered)
Thanks for sharing this feedback on our Google Shopping app! Currently, the app imports your tax settings from your Shopify Admin, so we may want to evaluate your current settings. The Google Shopping app is designed for running ads on Google Shopping does not send inventory tracking information. Apps that facilitate sales may not be able to pull the necessary information to track inventory properly. Feedback like this helps us improve our apps, so I’ve followed up with you via email to log your feedback with the Shopify development team and follow up on your tax settings :) - JP, Shopify Support
I need help to see my store in Google. every time I click to open the sales chanel it says ERROR PAGE NOT FOUND
Hey there,
Jason here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. The issue you are describing should now be resolved, but I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Jason | Shopify
The app is terrible for those who have products with multiple variations. I have products that have 40 variations (considering color and size), as they are clothing items. It doesn't recognize either color or size in the variations and limits the display on Google. Moreover, the useful feature that allowed mapping what was size and color has disappeared.
I can't believe that two major companies like Google and Shopify, leaders in their respective sectors, could have such a poor integration. Many other platforms, even smaller and local ones, have a better integration.
Hello and thank you for your feedback. We are sorry to hear that you have had a frustrating experience with the app. Color and Size are editable within the Shopify product page in the "Variants" section. You can also add new variants there.
Additionally, we are excited about some forthcoming features launching soon that will make it easy for you to edit products and variants from within the app. Please stay tuned for those.
We value the feedback and will definitely pass it on to the relevant product teams both at Google and Shopify. Thank you again.
Useless app, as stated by countless others. Doesn't do a single thing for "active campaigns", other than let them sit idle.
Hi there, my name is John and I am member of Shopify's support team!
Thanks for your feedback on your active campaign, just to let you know that it takes 15 days for Google to Optimise the promotional Ads as Google tests out the best way to promote your product's across Google Ad Network when you start a Smart Shopping Campaign and 30 days to be fully optimised. The longer a Google Shopping Smart Campaign is running the better results you should have overtime.
I am going to follow up with you via e-mail to to discuss the overall experience you've had thus far and help with any errors or issues you are having. Please be sure to check both your inbox and your junk mail for the e-mail!
Talk soon,
John - Shopify Support
My products all failed review on the google side, yet app still shows them pending. No information as to why the upload was rejected but my Google Merchant Center account was suspended after using. Reached out to Shopify customer support and they did not seem to know why. Google told me the store was missing refund policies which show on checkout, but that doesn't seem to be where google wants them. I've gotten FBA, EBay, Facebook all working this thing is a hot mess.
Says my store does not meet the requirements?? What does this mean, any help fixing this......What can I do to fix this?
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issue you are facing with setting up the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
its a 3rd class app only time waist, there help support don't have any knowledge, they don't know anything only ask questions and do nothing, i don't know why this unusable app made
Thank you for providing your feedback about your experience with the Google Shopping app. I'm sorry that you've had some problems getting the app working for your business! I've reached out to you via email so that we can troubleshoot this together. I look forward to hearing back from you! -Emma, Shopify Support
Bad reviews are the new tech support, so here's one. All I want to do is finally integrate G4. Followed Shopify instructions and get "refused to connect."
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app, I'm sorry to hear that you ran into some challenges when setting up Google Analytics 4. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify