評價 (9,122)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2022年4月4日

My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error

greecegemstones
希臘
使用應用程式 大約1年
Google LLC 已回覆 2022年4月5日

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.

With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.

I look forward to chatting with you!

Paola | Shopify Support

2023年4月22日

Sad to say this app is no longer user friendly. Even with all the errors I was able to at one point fix these errors quite easily. But not anymore. So I have just given up. Not going to hire anyone either. With everything small business owners have to deal with financially it seems like things are getting harder and more expensive for us for no good reason. Shame.

Victoria's Chest
美國
使用應用程式 12個月
Google LLC 已回覆 2023年4月25日

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Ashley | Shopify Support Specialist

2023年5月14日

One word: Misrepresentation.

It's pretty much impossible to run a POD company now with Google. It's disgusting how much money I've spent on Google Ads over the years and yet not a single person from Google could help me with my account suspension. We dob't scam people, we're a legitimate business. This has been going on for a year now and destroying people's main source of income. They need to get rid of this.

S2 Clothing
加拿大
使用應用程式 12個月
Google LLC 已回覆 2023年5月18日

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2023年3月8日

This app worked with one store but it is not working with another store. I'm trying to select Pakistan in the drop-down but for some unknown reasons, there is no option.

It would be great if someone can get on a call with me and help me to solve this weird issue.

Maria.B. Designs (AE)
巴基斯坦
使用應用程式 12個月
Google LLC 已回覆 2023年3月8日

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing selecting your target country. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify

2022年11月8日

La maggior parte dei prodotti non viene approvata per errori con il GTIN (che invece è presente). Davvero pessima

Il Negozio delle Necessità
義大利
使用應用程式 12個月
2018年1月5日

Very very sad that you cant use this application in Europe!

Kufuku Com
荷蘭
使用應用程式 12個月
編輯時間:2020年5月17日

I'm running online grocery store, I guess it only works with t-shirt businesses. My account got suspended. Not sure why!

Grab Grocery
紐西蘭
使用應用程式 12個月
Google LLC 已回覆 2020年5月19日

Hi,

I'm Cíara from the Shopify Apps team, thanks for leaving a review on the app, we always want to hear how our merchants feel.

When it comes to your account being suspended, that happens directly from Google. I'm going to follow up with you via email on this, so we can get the account unsuspended and get Google Shopping working for you.

Check your email in the next little while, and we'll get it fixed.

Cíara N | Shopify Support

編輯時間:2022年5月25日

This app is painstakingly slow when performing bulk updates. Furthermore, Google now requires a GTIN even though an item is not custom and/or a GTIN is not necessary and "Custom Products" are marked "false". I need my products listed on Google, but its suddenly darn near impossible. As another reviewer said, if you have over 1,500 products it's basically useless and I now find myself in quite the predicament.

Huddleston Jewelry
美國
使用應用程式 12個月
Google LLC 已回覆 2022年6月4日

Hey there,

John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the bulk editor. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

John | Shopify

2023年1月24日

O app funcionava bem, mas a partir de 4 de janeiro de 2023 parou de funcionar. Todos meus produtos saíram do Merchant Center, e na shopify, quando tento configurar o app Google, o mesmo dá erro.

Mesmo quando funcionava o app ainda tinha umas limitações, obrigava o usuário à fazer muito retrabalho preenchendo informações que já são preenchidas no cadastro do produto, e que precisam ser informadas novamente no app Google.

De qualquer forma, se voltar a funcionar tá perfeito por enquanto.

Kilwend
巴西
使用應用程式 12個月
2021年11月18日

Garbage app misrepresentation is what they tell you so you have to pay. Spent 6 month's asking to review it and they give the same lame excuses it doesn't follow policies but they won't tell you how to fix it.

Inkenvyclothing
美國
使用應用程式 12個月
Google LLC 已回覆 2021年11月18日

Hello there!

Paola here from Shopify. I completely understand where you are coming from. Having your Google Merchant Center Account suspended due to misrepresentation can be frustrating and confusing. Although Shopify and our app has no participation in suspending your account (this is entirely up to Google and not Shopify), I am happy to share with you a bit of my experience and what you can do next to best address this issue. Hopefully you can take advantage of our Google Channel app soon. I will be reaching out to you through email shortly.

Looking forward to chatting with you!

Best Regards,
Paola | Shopify