評價 (9,122)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2021年3月1日

It's practically useless, constantly removes products from feeds. really hard interface to work with. literally this app makes the job so much harder. You'd think as they advertise ease of use that Google would get this sorted asap...2 years deep same issues as when I started. customer service is terrible aswell...failed to respond to 20 emails about the same issue....use a third party app

Grind Supply Co
英國
使用應用程式 12個月
Google LLC 已回覆 2021年3月2日

Hey there,

Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with Google not approving your products, there are many policies to abide by to have all products in good standing.

I'm going to look into this and follow up with you in an email to open up the lines of communication. I can see you sent in another email so I'll link link that ticket to streamline the correspondence.

Kevin | Shopify

2018年4月25日

Does not transmit necessary values (color, material for example) unless an additional, unnecessary, and sometimes impossible variant is added.
Necessary field values should be editable either via metatag or the dialog should contain an option to add these values without messing with UX.

Metalsmiths925
加拿大
使用應用程式 12個月
2019年2月20日

Well, it's not a totally useless app anyway. But it just mystery unusable sometimes somehow. And when you ask the support, they just told you "It's Google, not us". For me, I know Google didn't do anything for the issue. I can tell.

Shine On Limited
紐西蘭
使用應用程式 12個月
Google LLC 已回覆 2019年6月7日

Thanks for taking the time to share you feedback about the Google Shopping app! I'm sorry to hear you've had a negative experience with the app, and I'd like to investigate this further. I’ve reached out to you via email, hope to hear from you soon! - Lauren, Shopify Support

2020年12月20日

Not really happy with this, I followed all the instructions but for some reason, I keep receiving this message from the ap "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." and I can't figure out why. I updated my products 3 times and all the times it takes 3-5 days to have an answer. I honestly don't have an idea how to fix it. I need your help please.

JUSTHARDWEAR
西班牙
使用應用程式 12個月
Google LLC 已回覆 2020年12月28日

Hi there,

Jordan here from Shopify. Thank you for your review. We really appreciate you taking the time to share your rating with us. Your feedback is valuable.

I'm sorry to hear that your account has been in the review stage an extended period of time. I will send you an email to open the lines of communication where we can work together to get the app set up and working for your store.

Jordan | Shopify

2021年12月27日

This app has never worked for my store. Google Merchant Center is ridiculously user unfriendly and won't load the product feed from Shopify. I'm constantly being suspended from Google ads because of "Misrepresentation". Google never provides an answer when I ask what "Misrepresentation" is on my website. This is the second time I've deleted the Google App from Shopify. I was hoping the issues were fixed, they weren't.

Midwest Wilderness Connections
美國
使用應用程式 12個月
Google LLC 已回覆 2021年12月28日

Hi there!

Paola here from Shopify. I understand how the Misrepresentation suspension can be frustrating. Although Google does not share further details with us, I am happy to share resources that can help you with this issue. I will be reaching out to you shortly via email.

Best Regards,
Paola | Shopify

2018年9月26日

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

London International Perfumes & Cosmetics
英國
使用應用程式 12個月
2021年9月17日

Não funciona os preços comparados no APP. O APP coloca os preços comparado como preço principal no Google Ads. Muito ruim.

Shop Nets
巴西
使用應用程式 12個月
2022年2月21日

Account was suspended for "Custom" products. Everything was corrected requested re-review and the only thing they tell me is hurry up and wait. It cant be this hard to review an account that you disabled so quickly without warning. We are over the weeks of run around. No one seems to care or want to help resolve this issue.

Lucky Mellon
美國
使用應用程式 12個月
Google LLC 已回覆 2022年2月23日

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide valuable feedback on your experience. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly to open up the lines of communication and gather further feedback.

Thomas | Shopify

2022年9月1日

I have problems ALL the time with this channel! There is always something wrong with my site ...misrepresentation... bla bla bla,,,, I had these same problems with my other store! This is one of the most frustrating things to deal with as a website owner! So much stress, so little accomplished!

Pretty Hare
美國
使用應用程式 12個月
Google LLC 已回覆 2022年9月6日

Hey there,

Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

2019年8月27日

My feed got messed up about a week ago and i still have not heard back from anyone on how to fix it. I've sent a few messages to support and heard nothing back, If you have a simple product feed this app may work fine but if you have 1000s of skus it seems to get messed up, plus it takes days for the feed to update which hurts when I have new product releases.

Evolution Threads
美國
使用應用程式 12個月
Google LLC 已回覆 2019年9月16日

Thank you for reaching out and for providing details about your issue. I'm sorry to hear that you've had this issue and have not received adequate assistance from our support team. To help you troubleshoot these issues, I will be sending you an email shortly so that I can touch base with you and hopefully find out more about the problems you've been having. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support