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I also found this app to be garbage. Google won't approve any of my listings. If anyone has found this to work please let me know the secret.
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
My Google Merchant is suspended because this app is not working correctly. Shopify says they are aware but can't do anything and Google says they are aware and can't do anything. So far 2 issues with this app: 1. If your default package in shipping settings has weight your account WILL get suspended for inaccurate shipping price as Shopify calculates shipping price based on item weight + package weight (which is the correct way) and google calculates purely based on item weight. To resolve this, this app needs to add default package weight to item weight and ONLY then submit weight to google. 2. If you have both taxable and non taxable items in your store it WILL get suspended for inaccurate tax information, because when product is checkmarked as not taxable google merchant won't calculate tax on shipping. To resolve this a sub attribute for the tax "tax_ship" needs to be implemented and a check mark added right next to product not taxable.
Hi there,
William here from Shopify support. Thank you for taking the time to review our app and provide this valuable feedback. I see that you've already identified the current workaround to this issue and I'll be sure to pass the additional info you've included here on to our development team. I'll also reach out to you via email to discuss the options we have to get this working for you.
William | Shopify Support specialist
This app is garbage, Shopify blames Google, and Google blames Shopify. Just got an email from Google. This is regarding over 200 pending items for 7 business days. Here's what it says: Hi Scott, We do not support Shopify as we do not have access to it, which is why I cannot tell what is causing this issue in Shopify. Please contact their support, I hope they can figure this out and get your items approved as soon as possible. If you have additional questions about Google Ads or Google Merchant Center, please let me know by replying to my email. Sincerely,
Magda
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
cant even use this in the UK EU.
I wish I could give this app less than a 1 star. You cannot use this app and use Google Shopping Express. It over writes the shipping settings to 1-99 days!!! All Shopify would do is fill out a "frustration report." That just makes the matter worse.
This stopped working correctly. No longer connects to the Merchant account with a Verified domain if you have an advanced Merchant account. Feeds go to the wrong account. Creating a merchant account creates a new ID as a top-level account and you can't delete them from the Google merchant admin panel, even when logged in as an admin.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you have run into while getting the Google channel set up. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Tengo problemas permanentes para sincronizarlo con la tienda. He ido incorporando categorías de los listados de productos google, he ido haciendo mejoras, pero siempre terminan dando un error a los productos.
Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues.
Google is no help complete BS service.
# *App Review for Marketplaces - Internal notes - Do not share with merchant*
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**Troubleshooting steps:**
**Response to App Store Review:**
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.
Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify
All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.
Hi there, my name is Jonathan and I'm a member of Shopify's support team!
I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors!
If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that!
I look forward to speaking with you! Look out for my message shortly.
Jonathan E. | Shopify Support Guru