評價 (9,031)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2019年3月13日

all the products expired because the was constantly stuck in pending mode. i wouldnt recommend using this app.

Southern Trapper
美國
使用應用程式 8個月
Google LLC 已回覆 2019年4月12日

Thank you for for taking the time to share your feedback with us after your experience with the Google Shopping app. I've reached out to you by email to see if we can help you get your products published and to make sure that your feedback is passed along to our developers. I look forward to hearing back from you! -Emma, Shopify Support

編輯時間:2018年11月17日

It takes way more than 3-5 days for Google to approve ads. Shopify you should take down that claim if Google wont honor it. Dont bother contacting Shopify for support they will just refer you to Google then Google will refer you back to Shopify. Also atleast for me having hard time changing to manual bidding. Automatic bidding has robbed me with no conversions.

GW Direct Store
美國
使用應用程式 8個月
2022年12月23日

non funziona tutti i miei prodotti vengono bloccati perchè c'è sempre qualcosas che non va è una pessima applicazione

ALBARO'
義大利
使用應用程式 8個月
2021年10月31日

It worked for two weeks very well. After that it stopped working. No visible reason. No exsisting troubleshooting site.

snow-water
德國
使用應用程式 8個月
Google LLC 已回覆 2021年11月2日

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.

Adil | Shopify

2019年10月10日

Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.

Sole Toscana
美國
使用應用程式 8個月
Google LLC 已回覆 2019年10月14日

Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future.

I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support

2019年6月6日

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed.

The support team's help so far has been dismal, feels like the rep did not care about helping at all.

Overall: a lot of time lost, very disappointing.

BottleFillingStations.com
美國
使用應用程式 8個月
Google LLC 已回覆 2019年6月8日

Thank you for taking the time to share this feedback with us.

Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you.

I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support

2018年9月21日

Well i placed and ad and it kept saying it was creating and never stopped. The ads went through but i couldn't edit, delete or pause the ad because it was stuck saying "creating" basically taking my money without my controll...Deleted and i want my ad spend back.

Gotcho Back
美國
使用應用程式 8個月
2023年2月15日

Support is terrible.

Conversion tracking is not working .... not data layer is installed on my store. It is supposed that this channel installs the boiler plate code for enhaced ecommerce tracking but none is registered

I've tried to contact support (email only ) this is really boring

Conceptos
美國
使用應用程式 8個月
Google LLC 已回覆 2023年2月16日

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

編輯時間:2022年6月29日

I used this app and found it painfully useless. With each update of the feed to Google, my products were disapproved because my polo shirts were labeled as pharmaceuticals for some reason. All of my products showed up in the canned fish section, not under t-shirts, rash guards, or swimwear. I contacted Google about the issues, and they were unable to help. I was using the free version while all this was occurring, but they kept attempting to charge me for it. I was not over their item limit, in fact, I had removed most of my content. I eventually restricted the items to just unisex tees. I finally gave up on this app because it end up never working (zero views). After I restricted my feed to unisex tees, they were not populated to the t-shirts section, I was still stuck in the canned fish section (my biz name is tuna breff and I make cat-themed items). It was a headache and not worth the amazing hoops I jumped through to set everything up. I'll add that while Google was helpful, the same issues occurred with each feed update. That's what made it not worth using. It did not work correctly.

tuna breff
美國
使用應用程式 8個月
Google LLC 已回覆 2022年7月4日

Hi there,

Thanks for taking the time to leave a review for our app. My name is Vance and I'm with the Support Specialist team at Shopify. I've sent you a followup email to discuss your concerns in detail directly!

Vance | Shopify

2021年11月19日

Un mes esperando a que me solucionen el problema, activan y desactivan los productos sin ningún sentido, muy mala sincronización con la cuenta de merchant, no lo entiendo al final todo es un producto de google con el que gana dinero de todos nosotros, no entiendo el mal soporte y la mala asociación con sus productos.

NATVRAL LAVDE® Cosmetics Labs
西班牙
使用應用程式 8個月