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My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!
Complete crap! don't install it!
You do not get ANY options whatsoever to try and do anything with your ads
The absolute worst experience with this app, it is incredibly frustrating. "Mismatched Currency In Shipping Information" has been plaguing us for 48 hours. All currency is USD, shipping currency is USD, I even shut off international markets and disabled geolocation to no avail. The worst part is, 900 products are approved, and a few hundred random ones are not, and the ones that aren't keep changing (day by day, some errors will disappear, and new ones will pop up).
Contacted Google support about the issue and how to fix and their response was literally "You need to fix this or we will disable your account on December 7th". Truly insane, especially with the amount we spend on Google Ads every month.
Hello and thank you for taking the time to leave the detailed feedback. First, I am sorry your support experience didn't meet your expectations. I have also noted your feedback around confusion in setting up shipping settings. I will pass both pieces of feedback to our support and product teams as we are constantly looking to improve in these areas.
We did just add two new shipping articles to our help center which may be of help to you and others:
https://support.google.com/merchants/answer/14233096
https://support.google.com/merchants/answer/14238360
Thank you again for the thoughtful feedback and rest assured we will pass it along to the team.
IT DOESN'T LET ME DISCONNECT!
Hi - thanks for reporting this. We're working on streamlining the process. In the meantime, we can help you disconnect. Get in touch with us at https://support.google.com/merchants/contact/shopify_3p_support_app and we'll fix this for you. Thanks!
This app is SO Bad. I regret greatly that i removed the old version of Google Shopping. Shopify is no help either.
You can't search for products in Google Shopping app and you can't search for categories. :/
The new Google Shopping "app/feed" is a total joke! Completely useless! Why fix or change something that worked relatively well?
1. Does not appear to sync.
2. Items with Barcodes/GTIN's applied, still "Not Approved".
3. Items with no Barcodes/GTIN's applied, "Approved".
4. No way to search the "Approved, Not Approved, Pending" lists in the app/feed.
5. Cannot export the "Approved, Not Approved, Pending" lists.
6. Should be able to access Google Shopping settings at the product level in Shopify. You cannot. Instead you have to manually scroll through lists in the app/feed to find an item.
Is this a Shopify April fools joke? How can a "developer" look at this app/feed and approve it? Unbelievable.
There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify.
The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working.
It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird.
So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!
Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result.
You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Love the idea of adding another sales channel to my shopify webstore. However, as many here have stated, I could not get the app to sync properly to my website. It gives me an error message and the Google folks weren't a lot of help either. Told me it's a shopify issue. Can't get through to shopify on the phone. I have worked on this for several hours and I'm done! Deleting the app. Should have review the 1.4 stars first..... My bad!
Never came across so terrible app like this one. Waited for days to get my product approved just showing pending.
Even if your store runs in USD do not waste your time with this app it is a complete mess. We were running successful Google Shopping campaigns with the old Google Shopping app but were forced to upgrade to this new one. Almost all our valid UPC numbers were being reported as not valid gtin numbers after the switch. Shopify support said they must not be valid, but some were working while others not but all UPC numbers were purchased in the same batch. We provided proof of the actual UPC scans to show they were entered correctly but Shopify still says the problem is on our end. Going to switch to a different feed app and see what happens then, will update this review with the results.
June 9th update: We installed the Google Shopping feed app from Adwords Robot and everything is working great again. Nothing changed on our end so our UPC numbers were not invalid as reported by the Shopify Google Shopping app. Really disappointed with Shopify support in regards to this app, they are usually great but in this case they either couldn't or wouldn't address the real problem and forced us to find a different solution. Maybe this app works correctly when you're starting a new store but it definitely did not work for us.