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I have an issue so, I would like you to fix that issue for me please. It's about my website: https://jchristelle.com. Until this issue is not fixed I can't move forward.
Hey there!
Claire here from Shopify, I would be happy to follow up with you and help you through any errors that you are getting so I'll send you an email! Also keep in mind, anytime you need support, you can click on the "get support" button in the top right corner of the Google Shopping Channel. That will send your request directly to our support team.
Claire l Shopify
Really easy to navigate And free, I will definitely recommend it to everyone although I am new to this i was able to find my way out and hope to enjoy using it
I use this app to help me promote my business products. If it could be more specific with my audience that would b better.
The app worked for the first campaign I created in May 2019. For some reason it started giving errors so I removed the old campaign and created a new one however the new campaign in ads account keeps saying it's misconfigured and missing conversion tracking. As per shopify if I'm using this app it automatically has the conversions setup but it's not happening. Also not to mention there is 0 support from Shopify and Google. Planning to move to some paid apps where I can get quality support!!
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up your second attempt at the campaigns. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify
Was notified after a few days my shop was suspended due to website needs improvement. After contacting them by email. I have not receive any instructions on how to fix the problem or where in the website it needs improvement in.
Hi there and thank you for leaving this feedback. We apologize for any frustrations you have encountered around this. In case you haven't already seen the Help Center around the "Website Needs Improvement" policy you can find it here: https://support.google.com/merchants/answer/10740889?hl=en&sjid=7744043795859814750-NA
It highlights reasons that may cause this policy enforcement. If you feel that you have resolved the issues or it is being applied in error, you can request a review (instructions on how to do so are in the article above).
One thing we noticed was on the product page for your Café con Bochince (Gossip with coffee) Candle under the "Add to Cart" button there appears to be a broken text/link from your Shopify theme. You will want to resolve that on that page and others.
Shopify support can provide help around editing your theme but if you still have other quesitons around this policy or anything else app-related, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Thank you again for the review and feedback.
5/5
Super easy to setup and looks very promising and simple to manage! I'm really looking forward to seeing the results from our first campaign.
I installed and used this app very easy to use and set up AAAAAAAAAAA++ Best app on web! Will continue to use
procuro aplicativos automatizados, onde é detectada ofertas de mercado e é direcionado aos consumidores correto pelo melhor custo beneficio
My account was suspended due to misrepresentation its unbelievable so many people this happening too right now, come on google shed some light so people can correct the error
Hi there!
Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how the Misrepresentation suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.
With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.
I look forward to chatting with you!
Paola | Shopify Support