評價 (9,021)

整體評分
4.6
各級評分數量
  • 71% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2019年8月10日

I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products.
Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20.
I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.

Boomers Protein
澳洲
使用應用程式 10個月
Google LLC 已回覆 2019年8月15日

Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support

2020年9月10日

A bit challenging but it works out well. There should be help to install accounts on your website for a beginner.

Nigitale
荷蘭
使用應用程式 20天
2018年10月9日

Do not use this app. We enabled the smart campaign which added a bunch of pixels and tags to our site - there was no documentation or notice that this was happening. The tags inflated the conversions across all campaigns in the google account (other PPC campaigns and display). This created huge confusion, led to us increasing budgets, losing money, etc.

KinkyCurlyYaki
加拿大
使用應用程式 10個月
2020年6月27日

It’s good for setting up it’s just a shame google are taking so long to approve my products. I just want to get going :(

Dee’s Homeware
英國
使用應用程式 10個月
編輯時間:2023年8月28日

The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!

Cherry Pick
美國
使用應用程式 10個月
2022年5月13日

Thet have suspended my Account for Policy Violation: Website needs to be improved but won't help me identify what to fix. I have mailed several times but they only redirect me to the same page that wont helt me. Highly disappointed.

DEPLEJS
瑞典
使用應用程式 10個月
Google LLC 已回覆 2022年5月18日

Hey there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

編輯時間:2019年5月21日

I installed this app as the last version I had was no longer supported and forced me to change. This app over wrote my existing Google Merchant account and lost all history. My products were then suspended in Google shopping because some moron on in India thinks protein powder is a banned pharmaceutical. Nice work Google! Can't say enough about how frustrating it is to do business with you and companies that use support centers in India. I would give you a worse rating if I could but I will just move my ads to Amazon where they get triple the ROI of Google Shopping, I recommend others do the same. Of course this hurts your business Shopify team. Are you listening?

Excel Performance Sciences
美國
使用應用程式 10個月
Google LLC 已回覆 2019年5月21日

Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. We're listening.

I can see that some of your products were banned through Google's algorithm, and consequently, resulting in the account getting suspended. Based on your feedback, it seems that you've reached out to Google looking for a solution but they've provided limited answers. I understand how frustrating this can be, especially the old app was functioning normally prior to your transition.

I've followed up with you by email to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support

編輯時間:2020年10月27日

This app works as described, but I have 2 issues.
1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings.
2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good either. I then sent a follow up question, and have been waiting since. I will start searching the web for the solution as the support here is of no help.
But once you get this down, Im sure its a very good app. Thus the 3 stars.

NY Value
美國
使用應用程式 1年多
Google LLC 已回覆 2020年10月29日

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store. Spencer l Shopify

2021年2月4日

It is very straight forward for anything that needs doing. Even creating a new google account to enable it. It is a simple step by step process. There are also different options available should you want paid or free promotion, or both.

Five Realm Cards
英國
使用應用程式 20天
編輯時間:2019年12月29日

I am new to this, and I just Start using it, and doing my own business here. Personally It's awesome honestly, I do love to use this amazing app and it's all beautiful with many useful features and or tools. Generally It should be great if everyone uses this like me. I believe that my experience will be wonderful when I am using the app, and it helps me a lot with my business now. Hope everyone enjoy when use it and share this to your friends family and your beloved. Do not forget to use and share this so that everybody can have a great time with this.

SanSagittarius
越南
使用應用程式 20天