Google & YouTube

My Account with them got suspended for "misrepresentation". All of the other sellers have been correct and it has been a lousy experience trying to get your business out there and having been flagged. So stupid. Will not recommend.

I've been using the app since earlier this year when I created my store. I didn't run into many issues other than the occasional missing gtin or a product being disapproved. I sorted it all out, 100% of my products were approved and only several were not (only for dynamic retargeting). Fast forward several months later, I go to check on my products in the google merchant center and I see that my account has been suspended due to: Misrepresentation.

I thought maybe this happened because I ran into a issue with Shopify that same day where it said I had to add a CAA record to my domain. But nope, I do not think so. The account suspension reason that google provided is vague. It lists many possibilities why my account could have been suspended but not THE reason. So, I honestly do not know why. I tried to message google to see if I could get an explanation but the only thing, I got in return was automated responses linking their misrepresentation policy.

I decided to search for user experience regarding the issue and behold I found nothing but nightmare stories. Most users seemed to have never gotten their issue resolved and gave up. Thus, leaving their account suspended forever.

The strange thing is that my account was perfectly fine for five months straight. I didn't change anything, only added, or removed products. Then out of nowhere I get this. It's kind of sad. I'm not sure if I will be able to use the google and YouTube app ever again. And for a reason I'm not even aware of.

I'm a small business and it's a nightmare to have to deal with automation repeatedly and left in the dark about alleged issues. It seems like it might be impossible to fight issues such as this.

nightmare to work with. could not intelligently sync data between shopify and google. manual work. errors. bugs everywhere on this app. awful.
no support from folks on the merchant account.

of course i removed it!

Made a campaign through this app and got a suspension from google for "circumventing systems". It is impossible for me to get through to google and ask them what is wrong. Shopify support does not want to help either, as they say google are to blame, eventhough the only thing I have done is to name the campaign and set a daily budget in the app. Something must be wrong with this APP. Please someone reach out if you know how to get this solved.

This app is nothing but a pain. you cannot delete a current campaign and recreate a new one. app is not responding. stay away from this one

Won't even let me "Connect a Google Account". Button does nothing.

The feed is not refreshing, example: I have changed some price in the shop and the feed not changes... so G-ads disapproved the items... then I found out in the Merchant Center the products will be expire in 3 day, because the feed is not refreshed in the last 30 days. I have tried to remove then add item to feed... not worked. Also tried the add new products to the shop maybe the feed will be refreshed, but no luck. So in the short term the APP was good but after 30 days it is useless. :( We just created a manual feed...

Too many data discrepancies! The dataLayer implemented thanks to the Google Ads integration is not deployed properly - for some purchases it works, for some others it doesn't. Impossible to know why.

it doesn't work, it says that all my products are a form of misrepresentation and when I try to contact google they suspend my account and are not offering any form of help.

If I had the same issue with always has. It doesn't care! And then you contact Shopify and they tell you that is Google's problem and Google tells you to something else it doesn't get back to you at all! it is confusing you to say everything went through fine and that I'm approved to start running ads and everything and then the very next day everything's disapproved again like what do they want from us!? We are businesses trying to make money and advertise and earn a living..... Keep saying misrepresentation and then when you fix that it says something else it's never ending laundry list it doesn't work!