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The app is really good and meets my needs as a seller.
My products are not being recognized by the google sales channel when I consult them in the app, they are neither approved nor disapproved nor pending. It's as if there are no products on the site, even though they are marked as active in this sales channel in the product settings.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist
Great app if you don't have technical informant too much. It will automatically do everything for you in few clicks.
goof
This do not work. I was thinking it just was my luck but looking at all the reviews it's not just me. I have troubleshoot so many times. Google no help and shopify def not any help.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
so very nice. really best for shop types.so very nice. really best for shop types.so very nice. really best for shop types.
I found it comfortable, to set up the app and working on it. Hoping to see my positive results soon.
I use this app to help me sell better and reach more customers on Google Shopping. I believe the app is easy to use.
Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%.
Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse!
Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my
add spend, but strangely this has had no effect on my conversions/ sales.
The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly.
My Original Google shopping app and campaign was doing really well, this app have almost ruined my business.
I am at a loss as to what to do.
Maybe the only option is to drop this app and go to a Paid app, and start all over again!
Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating!
Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support
Initially it worked good and will go inside it and discover the secret of the app. Will recommend it soon.