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We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I am very frustrated with the Google merchant center. My account gets suspended every time in try to post a product. I have had Shopify for two months with only two sales. Google isn't clear about what misrepresentation mean. I tried to follow the whole list still not difference, watch and tried a whole bunch of YouTube and still in the same place. Not sure what to do now. Please help with some constructive help not any vague details. The suspension still the same.Thanks
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Mario | Shopify
Merchant Konto gesperrt, ständige Probleme und keine Hilfe vom Support. "Account suspended due to policy violation: Website needs improvement"
Dies ist der Grund... Seite muß verbessert werden, obwohl alle Richtlinien eingehalten wurden. Sorry, aber wenn man schon eine App anbietet, dann sollte auch ein guter Support dazugehören und nicht an Google verweisen, denn denen kann das egal sein.
Its horrible! Deleted running google ads and not uploading existing products! I"m losing money coz of it
A API do aplicativo não é reconhecida pelo Google. O aplicativo está com erro e precisa ser melhorado. Vocês sabem trabalhar? qual a dificuldade de criar um aplicativo que o Google consiga reconhecer a API dos produtos enviados?
All products stuck in pending, it never worked for the store. Google actually suspended my merchant account because of this.
Hi there, I just want to say thank you for sharing this feedback with us. And I'm sorry to hear your account was suspended, I'll personally email you about this to see if I can help out. From what you have mentioned above, I believe this might have occurred if some specific information was missing on your products. I'm going to discuss this more on the email. Thank you.
Niall, Shopify Support.
I've been running Google Merchant with Shopify 2+ yrs, A-OK. Uninstalled Merchant, deleted campaign, added this app'... now regretting it.
Two weeks later and I still can't get Google Merchant working. Shopify are in the throws of trying to fix, but I'm getting nowhere. Now one week before Black Friday...
Horrible customer service it is just a bot that repeats without actually talking to you about why they locked you out. They say payment yet my bank is fine. They offered a offer for 100 for spending 25, and then when i get to the 26 mark they cancel my account?
Hi there, my name is Jonathan and I'm a member of Shopify's support team! We really appreciate hearing from our merchants regarding their experience with the Google Shopping app. I'm sorry to hear that you've been experiencing some trouble with. the application thus far.
I've taken a look through your store and the Google Shopping app, so I am going to follow up with you via e-mail to share some next steps to gain access to the Google Merchant Center once again. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
Can't use the app because my store does not "Use a supported currency", i'm currently using COP (Colombian Peso)
A complete waste of time. Countless hours, e-mails, and phone calls with Shopify and Google Ad support. This app has caused my Merchant Account to be suspended, fed incorrect data about my products to Google, and as a result, I am not able to run ads. DO NOT INSTALL THIS APP, please. Just don't do it. It will cost you thousands of dollars in lost sales.
Hi there,
William here from the marketplaces support team at Shopify. We appreciate the feedback you've provided for our app and will pass these challenges onto our development team for review. I'll also personally email you to followup regarding the account specific details you've mentioned.
William | Marketplaces Support Specialist
Shopify