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Google expects prices inc tax, this app can't cope if your store uses tax exclusive pricing. Used to work, has been "improved" by Shopify.
this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!
Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email to gather more insights from you. Hope to hear from you soon! -Jason, Shopify Support
Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Robyn | Shopify
I really don't understand this app. They banned my account for misrepresentation, even though I only dropshipped the item. I've addressed the issues they raised and sent numerous emails, but when you attempt to reach customer support, it's impossible. I've got the Google merchant, but I'm unsure of what to do next. This app isn't suitable for beginners because a simple mistake can result in account suspension, with no way to rectify it. Considering Google's reputation, I expected more user-friendly and customer-oriented services.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the Google channel. I can understand the difficulty of this situation. I've sent you an email to offer further support.
Vance | Shopify Support
This is a review which should go to the creators of this app and also to Google Merchant support and Google Ads account. I have two online stores and when I installed the Google channel app, I saw my products approved for probably 10 minutes and then they were disapproved. The way it works is that I am not provided an exact problem, rather taken to a policy which states dozens of potential issues and I should go and figure out which one exactly I am breaking per each product. It is impossible to work like that. I got also my both accounts suspended, one for misinterpretation, the other one for broken checkout experience. Why don't you warn before suspending and put a yellow banner on the top of the account stating what the issue is exactly and if not resolved after an x number of days, suspend an account? I have been waiting for days for the account to be reviewed, when reviewed, I am getting nearly the same message and I am in a vicious circle not able to resolve the issue and make the website searchable in Google. Disappointing to say the least!
Hi there,
Thank you for taking the time to leave a review for our app. My name is Ashley and I'm with the Marketplaces team at Shopify. I'd be happy to take a look at your store and follow up with a direct email to ensure that we can discuss the account specific details.
Ashley | Marketplaces Support Specialist
Shopify
Our products are unique and this is indicated by default in Shopify Google Fields. Yet on the Merchant centre all our products are disapproved because - wait for it - they are unique and don't have GTIN etc. The fix, that we mark them as custom/unique! To repeat - we have already done this! Staggeringly incompetent and farical by Google.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
Terrible for custom products. Our store has over 5000 custom products and due to there being no GTIN / Barcode, the products are being rejected by Google Merchant Center. Shopify's solutions is to MANUALLY SET all 5000+ products as 'Custom Products' in the backend. That's an awful solution to integrating with Google Merchant Center and is going to force us to look for third-party solutions.
My products have taken more than 5 days to get approved , whats going on, they are still pending like seriously?
Rien ne fonction mais produits ne sont même pas en attente de validation... J'ai beau installer à nouveau mais rien ne se passe !
Auriez vous une solutions svp?
Alors qu'il y'a 2 mois c'était parfait...
This app is broken. Bar codes are not not being assigned to the GTIN.
Only allows editing feed data via also broken Shopify bulk editor
Hey there,
John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with assigning your GTINs to products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
John | Shopify