評價 (8,077)
調整搜尋範圍
-
根據評分
Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We're sorry to hear that you ran into issues with Google's policies, while Google is responsible for approving products, we can help to ensure that your products are meeting their requirements. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
No content API updates since Dec 29th and now all of our products risk expiring in Merchant Center. I will strongly consider switching to a competitor platform after over 5 years of business with you if this is not fixed imminently. This incompetence may result in us not being able to advertise our products which is mandatory to generate sales.
Please get this fixed ASAP.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support.
Vance | Shopify Support
app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
I have been trying to fix an issue with my custom items not showing up because Google thinks they should a GTIN or MPN and they do not. I have contacted both Shopify and Google about it. I've tried everything they recommended and they still cannot tell me why my items are asking for this. They're all marked as custom items. I am beyond frustrated.
Hi there,
Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.
Chris | Marketplaces Support Specialist
Shopify
We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there,
John here from Shopify,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
John R | Shopify
It's a pain to set up, it doesn't sync intelligently, there's no guidance on how to set it up, it keeps quacking against the policy, and there's no details or indication of what needs to be changed~~~
All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.
Hi there,
My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.
William | Marketplaces Support Specialist
Shopify
Absoute nightmare! Neither google or shopify are able to help with this 3rd party app. The feeds don't function properly and nobody knows how to diagnise the issues
Hello and thank you for taking the time to leave the review and feedback. I did check in on your account and support cases and it looks like as of today the majority of your items are now showing across all destinations. I have noted your feedback on your support experience and will be sure to share it with the relevant teams.
Thank you,
Google Support
this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!