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We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!
Hi there,
John here from Shopify,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and ...
All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.
Hi there,
My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the ...
this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can ...
Reply to Google feedback:
Thank you for your reply
Our issue is your tag team installed the Google tags on our website before the Google YouTube channel
This makes our tags all mixed up
The migration from ya to ga4 also made tracking confusing
We asked for your support to help clear thing up via a short video call but got absolutely nowhere
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We have been asking for Google ads support ...
Hi there and thank you for leaving this review and feedback. We are sorry to hear that this has been a source of frustration for you. Conversion tracking should be ...
My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!
I have been in review for over 2 months!!! No way to understand why or how to expedite. This is by far the worst app I have used.
Thank you for sharing this feedback! I understand how frustrating the wait can be. Typically, Google can take up to 10 business days to review and approve these products. ...
Unable to get any support on this Shopify App. GTIN's are not properly syncing to the merchant center which has caused Google to suspend my account.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with ...
I don't recommend the app, since shopify events are not sent over to adwords. Shopify support said they cannot help with google analytics and sent me a bunch of links, when I asked for support for a shopify app. When we analyzed oue raw data in shopify we found 3x conversion from google ads than ads or google analytics showed. This is _owned data_, that should be provided to where you place your ...
Hi there,
Chris here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product ...
Oh my god. What a struggle this app is. You might think that an app built by Google would be the perfect solution for including Google ads and google merchant account.
The reality is: it’s the worst solution. Attribution for ads is the worst our store has ever seen. Merchant account sync is the only useful thing about this. There is no fixing any of the Google ads or Google analytics problems. ...
Hi there and thank you for the feedback. Sorry to hear you are having issues with attribution tracking on the Google & YouTube App. There are a number of reasons why GA4 ...
Be very care with your ad budget. There is a several day lag between what you see in Shopify and what is going on with your actual google ads account. By the time it catches up, that ad that shows not spending the daily budget has maxed out the budget for the last several days. This lead to spending a bunch of money while showing very poor results in the end.
Hi there,
Jordan here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is very important.
It is concerning to ...