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I've given up trying to sync my shopify products to google shopping. My products never get approved apparently for being "adult related material". Really? Electronics, children's toys, wrist watches, etc.
I guess I will have to turn to paid services.
Hello there and thanks for leaving us feedback. We took a quick glance at your account and it looks "Adult content" was enabled in your Merchant Center Account Settings. This is leading to your disapprovals. If you can confirm your offers are not "Adult content", please navigate to Merchant Center Account Settings and uncheck this box. If you still have questions on this, feel free to reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
This App has to much automation and was total waste of time trying to go through the setup to even get it up an running, so I wouldn't recommend spending any of your money utilizing this app for marketing!
NO support, Suspended day one, They want you to be a programer. The second I got unsuspended i got resuspended. Still have no clue why. "Set apps to use 'Authorized' payment status" isnt a thing
Got email telling me that policy is policy.. It is not policy issue you have with me, you have the LACK OF UNDERSTANDING. PUNISH ME CAUSE I AM NOT GENIUS. YOU SUSPEND US AND GIVE US BROAD REASON.. THEN WE FAIL TO UPDATE WHAT YOU WANT CAUSE YOU ARENT CLEAR. WHY WOULD I CHANGE MY FEEDBACK. YOU ARE NO HELP. JUST HELP US.
Hi there and thank you for the feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
Had nothing but problems since I changed my domain and now my Merchant account is suspended. Have tried asking for a review as my listings are the same across all my seller platforms, but Google just happen to have a problem with my Shopify account, and trying to speak to a human being is nigh on impossible. You just get the standard email reply which is NO HELP WHATSOEVER to someone who doesn't speak nor understand jargon. Strange how my listings show up just fine on Bing!
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Adil | Shopify
guys beware of this app getting all the wrong information from shopify and google merchant center SUSPENDS YOUR ACCOUNTS FOR MISREPRESENTATION your accounts this is beyond horrible app ever someone needs to ban this app ill be calling business bureau soon and report what harm they caused my business
Hi there,
Mario here from Shopify support, sorry to hear that you've been having trouble with your store review process. I'll reach out to you to provide you with resources to help you work towards a new review from Google.
Mario | Marketplaces Support Specialist
Shopify
I'm done. Don't fall for this app. Products still "pending" on shopify yet they are approved on Google. BLAH
Thanks for taking the time to share this feedback about the Google Shopping app! If you see that your products are approved in your Google Merchant Center but still showing as pending within the Google Shopping app, that is a great time to contact Shopify Support as our technical team can apply a manual sync to resolve the issue.
I followed up with you via email to see if there is anything we can assist with and to share any feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
The youtube integration doesn't appear to work consistently. If a user has an ad-blocker or YouTube premium the shopping section does not show.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the YouTube integration in the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
It doesn't pickup product variations and discounts. It randomly rejects my products saying the price doesn't match the landing page price when there is discount or variations
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support!
Vance | Shopify
Lastimosamente bloquean las cuentas y las razones son generalizadas y no ofrecen un apoyo al emprendedor cercano , simplemente te bloquean y no dan razones perjudicando los negocios. Que decepción. Menos mal no es la única.
This app is not ready yet, do not use it, we may want to revisit this app in future when it actually works. We had set up a few test campaigns that didn't run, the stats and reports showed nothing and google ads account was not configured properly. The customer service was not helpful and responsive in this case.
Thanks for sharing your feedback with us about the Google Shopping app and your experience with our support team. I'm sorry to hear that it wasn't a great one. I've reached out to you via email to discuss your experience and will ensure that your feedback is shared with the appropriate teams. Hope to hear back from you soon! -Emma, Shopify Support