評價 (9,050)

整體評分
4.6
各級評分數量
  • 72% 的評分為 5 顆星
  • 12% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 12% 的評分為 1 顆星
2022年8月3日

So I attempted this morning to add this. Two issues. First, it created a brand new account under my main google merchant center login. This is not what I wanted. I am a trusted store, have local and Buy on Google set up under my other account. Why would I want to start from scratch. The other issue is that I have sub-accounts under my main google merchant center account. It allowed me to select from them, but didn't list the actual sub-account I needed to connect to. It only listed three of the four sub-accounts I have. I have no idea why it didn't list them all. We do live shows every month and have over 85,000 followers on Youtube. I think this could be awesome if you can help me to get it to work and I would change my review to 5 stars.

Moriartys Gem Art
美國
使用應用程式 17天
2020年1月2日

Using this app is like being dropped in the middle of a maze of razorblades blindfolded. Sure, it automates a lot for you. But it leads you right into a trap where your products and account are automatically suspended by a bot and no lifeline to get you out.

Oh, and the support form doesn't submit. Bandits.

House of Grouse Design
荷蘭
使用應用程式 16天
Google LLC 已回覆 2020年1月2日

Hi there, my name is Jonathan and I am member of Shopify's support team!

I'm sorry to hear that you've been having trouble with the Google Shopping app. We appreciate your feedback, and would love to hear more about your experience so that we can do our best to help and share your feedback with our developers.

I am going to follow up with you via e-mail to offer some solutions for account suspension with Google as well as to discuss the overall experience you've had thus far. Please be sure to check both your inbox and your junk mail for the e-mail!

Thanks,

Jonathan - Shopify Support

2022年4月21日

I've had nothing but problems since adding Google to my Shopify store. After carefully reviewing all the information on my website, all information is intact and not misleading. My website business email was rerouted to my gmail account in Feb it worked good. Now it's disabled??? Google Merchant error states my account is not linked but I have a Google Customer ID number? I continue to get emails from Google saying my merchant account is suspended? Vague with no clear explanation nor direction. This is extremely frustrating and time consuming with no results. As a solopreneur trying to maximize my website's visibility, this is not the best use of my time...HELP!

Urban PentHouse
美國
使用應用程式 16天
Google LLC 已回覆 2022年4月21日

Hi there!

Paola here with Shopify! Thank you for taking the time to leave us your feedback. I completely understand how a Google suspension can be confusing. Google does not share with us further details on why they have flagged an account, although I truly wish they did. From our end, we can only provide you guidance based on our own experience. But at the end of the day, it's totally up for Google if they will lift the suspension or not.

With that being said, I will be reaching out to you through email shortly to offer all the support we can from Shopify's perspective. We want to ensure that you have the right tools for your business to succeed.

I look forward to chatting with you!

Paola | Shopify Support

2019年3月15日

Products show up as pending even though they've been approved in my Merchant Account. There was an error with the initial sync which google fixed at their end. Overall, this doesn't seem to be a very slick app.

Craftwalla
英國
使用應用程式 16天
Google LLC 已回覆 2019年4月12日

Hi, there! Thank you for your review. We're always looking for ways to improve and your feedback will help us to do so. I've followed up with you by email to discuss your experience. Look forward to speaking with you there! -Emma, Shopify Support

2019年1月11日

Just terrible, cannot sync products to Google and makes your Google Merchant account suspended. Don't use it!

Paradise drive
克羅埃西亞
使用應用程式 16天
編輯時間:2018年12月1日

UPDATE: I just received an email from a google saying that I owe $389 for Ads that I have already uninstalled only 2 days after deactivating and uninstalling it. It’s still running in the background and I’m unaware of it! Shopify who by the way is the one responsible for making it available for its customers is now saying that uninstalling it from shopify will not deactivate the Ad. Say what? So they provide a third party app that we can’t uninstall within the admin section just like with any other apps they partner with? So now I’m screwed!! WARNING: DO NOT INSTALL AT ALL!!

Free to install. Sure, just like with any other rip off marketing apps out there except Bing Ads. Ever since I uninstalled this app my store’s sales dropped tremendously to a point of 0 sales which is impossible. Not like I have Sales through their ads my sales was all from organic search and return customers. $28 sales from their ads in 2 days and $20 fees in 1 day even when I set my daily budget to $5!! I may have to hire a web tech to totally sweep my store and remove all their script and codes and make sure you do not sync your google account with any services they offered. I regret installing this app. You’ve been warned.

BeBlemishFree.Com
美國
使用應用程式 16天
2021年1月11日

I always have a problem with this app , don't understand why it always direct to Google Merchant Centre for product data approval. Whenever I login I am getting this message. Not happy with the service.

Chelsea Creations
英國
使用應用程式 16天
Google LLC 已回覆 2021年1月22日

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with product approval. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

2021年12月25日

Shopify devs didn't make it possible to actually have your product data read by Google Shopping if you edit product data with a Shopify CSV. It's a "known limitation" that the Google Shopping fields in Shopify CSV will be ignored by the app. You are expected to manually edit product data through this horrible app's UX, one item at a time. Alternatively you can pay for yet ANOTHER app that can actually bulk edit the product data Google requires. They shouldn't have even bothered publishing the app it's so half-baked and there's no plans to actually make the Google Shopping fields in the product CSV usable. Cue unhelpful auto-reply from Shopify that says "thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing..." *eye roll*

Boredwalk
美國
使用應用程式 16天
Google LLC 已回覆 2021年12月29日

Hey there,

Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of that the Google Channel does not meet your needs. I can see how having the capability to edit the fields through the CSV file is important and how it can be more efficient than our current process. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.

Adil | Shopify

2019年9月2日

I was hoping this app would be a simple solution to putting my products on Google. It was not. It was nothing but a headache. I may not be tech savvy, but this app gave me nothing but error and is confusing to work with. I kept getting error messages from the Merchant Center on my products. The setup was not easy either. I don't recommend using this app. There are too many bugs.

Momma's Love Baby Boutique
美國
使用應用程式 16天
Google LLC 已回覆 2019年9月22日

Thank you for sharing this feedback with us. Once you add products to the Google Shopping app, they will need to go through a review by Google's teams. If, for any reason, your products are not approved there will be an explanation beside them.

I would be happy to help you look through your products to see what may have happened here. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support

2021年2月1日

Hard to use poorly designed. Do not know what it is doing since step one. And it suspended my healthy accounts for no reason. Product manager need resign asap.

DC Eco Pack - Premium Food Packaging Supply
美國
使用應用程式 16天
Google LLC 已回覆 2021年2月2日

Hi there,

Jordan here from Shopify support. Thank you for taking the time to leave a review. Your feedback is highly valuable.

I understand you've experienced issues with the app, as well as an account suspension placed by Google. I will follow up with you in an email where we can discuss this further and hopefully get the app working for your store.

Jordan | Shopify