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0 customer service. I've spent over 100 000$ in Google Ads this year and getting help, let alone getting a human's help, is simply just not an option for Google. Disgusting way to treat clients. Also, the switch to PMAX from Smart Shopping has crippled E-Com stores.
Hi there,
William here with Shopify support, I'm a human and would love to assist you with the Google channel today. We appreciate your review and pass on all information to our development team, I'll email you to discuss the specifics about your account.
William | Marketplaces Support Specialist
Shopify
I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??
Hi there,
Thank you for your review with the Google channel, my name is William and I'll be assisting you today. I see that you want to have your products sync with YouTube and one of the first things we always check is if you are using a studio account or brand account (brand accounts are not eligible at this time). I'll look into your account and reach out to you for further assistance with your specific circumstances.
William | Marketplaces Support Specialist
Shopify
This is ridiculously hard there if no reason for it shopify please help make the setup process easier for beginner users. Google is so important to our businesses. HELP
Hi there,
Thomas here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Thomas | Shopify
I can't change the reply to email address? Where do you edit the address to change this. This app is useless.
Hey there!
Amy here from Shopify, thanks for taking the time to leave us a review. I would love to help you out here and see how you can get that changed. I will need some further details from you so I am going to send you an email!
Amy l Shopify
If I could 0 star I would.
With stores over 50,000, the app will basically say its not going to happy. Atleast with the original application, you could select a collection to publish to google merchant, now it wants your entire feed. Support has been shocking on the app, I fear could be a downfall of Shopify
BIG BUG! Please fix it. The page just redirect again and again . I can even not reach the home page of google shopping.
This app is useless! We have a set amount of $2/day through our Etsy shop and we have more views, impressions etc then this. I'm talking anything above 0! We tried changing our shopping campaign multiple times with different daily amounts to spend and have not gotten above 0 EVERYTHING in stats other than when we changed it to $7/day where we had 1 impression, RIDICULOUS! Our adwords that spends $2/daily does way better than this. Don't waste your time.
Google somehow managed to make more products out of the variants we have on our website and subsequently suspended our account.
I should have taken the other reviews seriously.
Hey there,
Thank you for taking your time to provide us feedback about our app. I completely understand that having your Google account suspended can be a frustrating experience. Although Shopify does not have a hand in lifting a suspension from Google's end, I am happy to help you based on my experience. I will be reaching out to you through email shortly. I look forward to speaking to you.
Paola | Shopify Support
Rien ne fonctionne. Les produits ne se synchronisent pas. J'ai 135 produits, tous avec le canal Google activé et les produits disponibles, mais impossible de les retrouver sur mon compte Merchant Center. Le flux API n'a pas été créé automatiquement. Le support Shopify n'est pas compétent, et le support Google ne répond pas.
Joie immense.
Don't use this app, it will get your Google Merchant account suspended due to "misrepresentation". Google support is utterly useless, if you try to talk to a human they'll tell you gems like "I suggest that you ensure that everything is in line with our policies." But it seems to be caused by errors from this feed, which there is no way to correct.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the Misrepresentation message you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.
Adil | Shopify