Google & YouTube

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.

No explanation or help on how to get the app pixel to 'connect'

Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..

I have added the Google and YouTube app to my sales channel, and It is connected to my Google Ads account. It is tracking conversions for page view, search and begin checkout. However, it is not tracking conversions for purchases and adding payment information. The status also shows 'disconnected' for the customer events app pixels.

This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.

Definitely not happy. Google uses WAY TOO MANY automated admins where they don't actually check your products. We have face oil that is organic and all natural yet they continually reject it as a medical product. We make no claims or have any medicinal ingredients in it. Also our tooth powder and many other things like our 2 & 3 packs of natural deodorant. They approve the 1 deodorant option but not multiples??? Huh? So unprofessional. Get real PEOPLE working on these issues!

And they also won't take down fraudulent reviews from people that have never used our products. These are disgruntled humans that had a back and forth conversation with us and they didn't like our response. That's life, get over it. Sometimes people are not going to agree with you! But they put up a 1 star google review because they are babies. Reviews are for the PRODUCTS or SERVICES which an argument from some person online is NOT service. Service only comes into play if they are a buying customer. These fraudulent reviews should NOT be allowed!! Disgraceful.

First, the app may well be the best of its kind. That said, I believe they ripped me off for $220.00. Their instructions are unclear regarding a 2nd store. I opened my store and then wanted to do a 2nd one. The app seems to indicate that is possible within one account. So I purchased a theme for $220 and started to build the 2nd store, only to find out that doing so within the same account is not permitted and that I'd have to open a 2nd account to have a 2nd store. I did so, with the indication from Shopify Support that I would be able to TRANSFER my paid theme to the new store. Only after having deleted the paid theme from the first store was I informed I would have to purchase the theme again for the 2nd store but would NOT receive a refund for the now deleted theme in the first store. The effect was that I've paid 2x for a theme and Shopify support DELIBERATELY MISLED me about my ability to get a refund. I have the support transcript to prove it. I now feel stolen from and stuck. BUYER BEWARE.

Doesn't work properly with GA4 on our store. Tracks about 30% fewer conversions than the actual amount of conversions reported in Shopify Analytics. I am recommended by a Google employee to not use this implementation but instead hardcode the tracking into the checkout.liquid.

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You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.

It says that products are not approved, yet when I click on it to see what products, the list is empty.

I get little to no traffic from google.