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it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account
I am now to Gooten, but I am quickly becoming a huge fan! They are fast, responsive and have a great selection.
Hey there, we're so glad to hear that you are enjoying your experience so far! Thanks for being a Gooten partner, we look forward to continuing to work with you and provide you with a great selection of products.
I love this app! The Gooten app has made my business run so smoothly. Rather than having to pack and ship every item that sells in my Shopify storefront, whenever a customer orders, the product fulfillment automatically pushes through to Gooten where it is produced, packed, and shipped. Plus, Gooten's customer service team is seriously the best. So helpful and prompt with communication.
Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.
Hi, thank you for your review! We are sorry to hear about your experience during this time. We greatly apologize for the delay and understand your frustration. Normally, our support team would reply much sooner, however, there has been an unexpected increase in ticket volume which is why our response time has been longer than normal.
In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We appreciate your patience as we handle these challenges and thank you again for your review.
There was a learning curve setting it up- but once it is set up it runs very well. My only complaint is that it doesn't automatically pull items from the store when they aren't available on Gooten. It is almost self-sustaining.
Hi, thank you for your review! We greatly appreciate your feedback. We are always looking to improve so I will be sure to share your comments with our team.
I have been using Gooten for about a year now to dropship products to my clients. They print a good product at reasonable price. I wish they had a online customer service chat, but they typically email back within 1-2 days. I will continue working with them in future.
Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!
I began using about 2 months ago I have used other companies before. The products they provide for our designs have met with the approval of my customers.
It is easy to add products to my Shopify storefront.
The product selection is wonderful.
During the Corona Virus, they did have a mask cover. Prompt with keeping us informed on delays and asked us to stop selling when the delays became unyielding. While I will miss selling the mask covers, they are keeping my customers happy. Unyielding delays would have meant very unhappy customers.
I look forward to many more designs with them.
Hi, thank you for your review! We appreciate your feedback and are happy to hear you enjoy using Gooten.
Would definitely recommend to a friend or use it on another website. This app is sleek, easy to set up and use and has hugely helped with my Shopify store.
App integration was easy. They have a good selection of items for what we need. Just wish they had the hat design aspect.