Gooten: Print on Demand

I really, really wanted to love gooten, but so far its been a meh experience. The customer service is responsive and as good as you can expect, but the quality and general experience has been far from amazing. Twice now a product has been on backorder, which is fine... but they didn't notify me the first time. I had to email almost 10 days after the order was placed after seeing no movement. Now, the second time 7 days after the order was placed.

Love the quality of the printing and variety of products. My customers are also very happy with the quality. I find the software pretty straightforward to use. Things I would change: shipping costs are way too costly (especially when it's important for small businesses to provide free shipping to customers as an incentive, this eats a lot of my profit. The shipping fees are also more than what I would typically pay to mail these objects.); I’d love to have better product mock-ups that parallel or are the same as what you use to show products in your product catalog. Why aren't these available? Lastly, I'd like to see the platform compatible on all devices (especially tablets!), not just a laptop or desktop.

I think the interface could use some updating. I wish there was a place for me to look at my library of uploaded art work. As of right now you have to make a template to see any of the art work you have uploaded. Also the template making process is extremely slow. Ultimatly I liked their product selection as they had some woman's shirts that the other companies did not have, however when I needed to do an all black shirt collection they were out of stock in med, large, and extra large in black with no idea on when they would be back in stock. The shirt was the only woman's shirt that ran true to size and not small. The app was easy to navigate as it is really a simple app which is not all bad.

Their customer service has been great, as has the average fulfillment time. Integration is also pretty seamless. I took two starts off because there have been some quality issues with certain products lately.

I liked how easy it was to design my own products, but I think it would be better if we were supplied with more mockup images to post to our own store. Additionally, a lot of my customers are not based in the United States and shipping can get very expensive, especially if they order more than one type of product.

I ordered two pet bandanas, both of which were two different sizes and neither of which were the size listed on the website. I reached out to support, and they were apologetic and offered to send replacements (the only reason I'm not giving a 1-star review). However, I won't be using Gooten products in my shopify store now because I can't trust consistency in their products for my customers.

I previously posted a very positive review of Gooten. At the time it was based on my initial interaction with the products and design. I love that they offer a huge variety of products to choose from for POD. They make it very easy to add your designs, also. What made me change from a 5-star to 3-star review has more to do with the difficulty I am having in adding the shipping to my Shopify store. It has been tremendously stressful, and still to no avail. I reached out to customer service, but have not heard back yet. I am not sure if there is an actual customer service number, so I am using email for help. I wasn't wanting to have to pay for another app (which seems to be the only way to integrate Gooten's shipping rates hassle-free) at $29/mo to set up shipping without doing it manually. As a new business, I am looking for ease and affordability, and Gooten has dropped the ball here for me. I still love the speed of the fulfillment process, but after receiving my kiss-cut stickers yesterday, I found that they were not kiss-cut. The came as a full 3"x4" sticker. That was very disappointing because I switched over to Gooten for their stickers specifically. Unfortunately, due to the difficulties integrating their shipping with Shopify, products not matching what is described, and not being able to reach customer service in a timely fashion, I have to look elsewhere for POD services. Gooten just isn't the good fit I thought it was. It may be for others, but for me, it's a disappointing "no". Just an FYI if you do choose to use them, or any POD company...order samples, and call support to make sure everything is in order. You don't want to sacrifice your business and reputation if it's not correct.

Print quality on tees is subpar; however, the turnaround time is good. Love to come back once their quality control is a little better.

This has been a nightmare. Its been 3 days since trying to switch my store over from another very popular POD company. Gooten has better prices and variety but also much higher shipping.

When pushing a product to your store, you have NO control over the mockups. They are mandatory for ALL variants. Want 8 shirt colors in 5 sizes? Your store will have 40 images with no way to edit them that takes less than an hour or 2. PLUS the mockups are labeled incorrectly, so editing from a csv file is nearly impossible.

I REALLY wanted to like this service but its almost unusable. PLUS you need to orient your artwork for each individual variant! This can be done by editing your art for EVERY product by trial and error of uploading, checking if it fits, editing, repeat, because otherwise you would have to edit 80 variants for each T shirt! It's still a functional app but they need to make critical changes and realize many people start stores while working other fulltime jobs.

I hope to find work arounds to these very time consuming and frustrating issues but each step forward reveals another clumsy design of this app.

If shopify adds bulk delete (crazy that this doesnt exist yet!) a few of these issues would be solved but other sloppy design issues remain.

customer service is basically email/ticket only and respond about once or twice a day. they try to be helpful but no chat support = very long timeline to fix one problem.

I used Gooten to order art prints which I was hoping to sell through my website. The app's UI was clunky and unintuitive. Shipping was very expensive, and I ended up spending quite a lot just to get four samples. When the prints arrived, it became immediately obvious that Gooten doesn't take quality seriously. Image contrast was blown way out of proportion, and the colors lacked the richness and nuance of the source material. I would not recommend this app for artists. Given the limited inventory of POD items, I don't know why you'd choose Gooten over its competitors.