Gooten: Print on Demand

I've used a number of print-on-demand apps through Shopify over the years and Gooten has consistently been the least headaches both with easy integration, great quality products, and fast shipping. I've only rarely had limitations or issues. Most recently I implemented an entire first-time store for my job, and chose to use almost soley Gooten because it has been consistently 5 stars over the years. Easy set up. Quick shipping. High Quality. You can't ask for better than that.

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the required image size for the print area, i have made the image exactly that and even tried smaller but every time i try to upload it says the image is to big even though it is well with in the guide lines. Im to far in now to switch to another POD service but i highly recommend going to any other company. Gooten is all around a nightmare. Also shipping costs are a nightmare, they charge shipping from each production site where they print the merch, which is understandable. however im currently trying to order 3 different products from two production sites. the hat shipping will cost 7.99, im also ordering a pair of socks and a fanny pack but they come from a different print location, they are charging 23 usd dollars shipping for this one. im in canada so the equals close to fifty dollars shipping for a hat, pair of socks and a fanny pack. Try convincing a customer thats a good shipping rate... like ive already said gooten is awful to deal with. FIND ANYTHING ELSE

Very impressed with the UX and service thus far (4 week in) - its so much quicker than a few other POD I work with - not perfect yet but very good enough to recommend - clear UI and thoughtful product journey which is a relief. The 3rd party integrations are fantastic (etsy etc).

I inadvertently found Gooten while looking for one particular POD product and so far have been very impressed with their catalog and their support. I had a question early on which they responded to right away with very helpful information.

TLDR: Gooten’s shipping charges are outrageous, customer service is slow and unhelpful, my data was compromised, product quality is poor, and their scents are unbearable.

I was charged $67 to ship less than 2 lbs of sample orders, so while their pricing may seem competitive initially, just wait until you see the outrageous shipping charges. When I contacted their service team, I was told, “All of our fees are outlined on our website,” despite the buried info. Since it was less than 24 hours after I placed the order, I simply asked them to cancel, but they refused. Their service team is slow, offers mediocre support, expresses zero empathy, and has no urgency.

Then, four days after placing my order, I was notified that my account had been part of a data breach. I’m still trying to get details to monitor my identity, but extracting info from them is painful. The quality of the products is sub-par—the AOP hoodie I ordered looks like it was stitched together by a 3rd-grade art class, and without labeling options, it looks cheap and homemade. On top of that, their candle scents are unbearable, smelling extremely synthetic to the point of causing headaches. Would not recommend.