Grapevine Post Purchase Survey
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I have been a long time user of Grapevine and it has been a super valuable asset for our store. On the odd occasion I have reached out to the team, the team has always been super responsive. I literally asked for a feature last week and the founder reached out today to let me know it’s already live. The data we’re getting is super useful and our completion rates are great. Highly recommend.
Thank you so much for your kind review Chris as well as your detailed feedback on our new MCP AI Connection feature. The ability to analyse open-text responses through our AI Connections feature was a natural next step, so we're very pleased that your feedback helped to move that along. If you need anything else, we're here to help.
Grapevine has been awesome! Super streamlined workflow for crafting post purchase surveys that aren't invasive or annoying! We are gathering a ton of useful insight each week that's shaping our actions as a company! Highly recommend :)
Thank you for your great review of Grapevine Surveys! It's so positive to hear that the survey set-up experience feels streamlined and that displaying surveys and collecting feedback feels natural for your customers. Providing useful insights that drive real decisions is what it's all about.
Great app with loads of functionality. We use it across all our branded sites, and it give us so much insight in to how our customers think of our brands. Outside of satisfaction scores, there is loads of information we can gather. Support is greats, as well as the integrations.
Thank you for taking the time to submit a review and share your experience, it is much appreciated. It's good to hear that you're gaining valuable insights over and above your customer satisfaction scores. That's one of the things we hear a lot from merchants. If you need anything else, we're here to help.
Very easy set up and install process without any technical requirements and Sam is keen to help if needed. Given us valuable insight into where we are finding our customers and any issues they had during checkout.
Thanks for taking the time to leave us a review! We're glad to hear that the setup was smooth and that you're already getting useful attribution and checkout insights. Don't forget to try out our new MCP AI Connector.
Very happy with this app. Super easy to setup, the data is easy to analyze. We've been testing it for a couple of weeks and we are very happy with it for now
Thank you so much for taking the time to review our app! Easy setup and straightforward analysis is exactly the experience we're aiming for. We hope the insights keep delivering as you move beyond the testing phase... p.s. we've just launched our MCP AI Connector if you'd like to give that a go too!
Grapevine is a very easy tool to use. We used it to develop a customer post-purchase survey and connect it to our eCRM/e-mail tools. Sam and Stu with Grapevine have been very responsive and helpful with onboarding, setup, and QA'ing our effort. Highly recommend.
Thank you so much for taking the time to submit your review, it is very much appreciated!
Connecting survey responses through to your eCRM and email tools is a smart use case, it really extends the value of every response you collect.
Glad Sam and Stu could help you to get everything dialled in during onboarding.
Awesome tool! We have found it very easy to use and to receive valuable insights from our customers to help serve them better.
Thank you so much for your kind review! We’re delighted to hear that Grapevine Surveys is delivering meaningful customer insights to better understand your customers. Thanks for being OUR customer ⭐⭐⭐⭐⭐!
everything great! I love the MCP connection. I can access my surveys directly with Claude!
Thanks for taking the time to submit a review Lukas! As you know, the MCP connection is a new addition and it's great to hear it's already proving useful. Pulling survey data straight into your existing AI Workflows is a powerful way to work with your results. Thanks for your help and patience in getting this feature released.
Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.
Thanks for your fantastic feedback! We’re so glad that Grapevine Surveys has been easy to set up and useful in gathering post-purchase insights to help you understand what drives customer purchases and brand discovery. We really appreciate your support.
Best customer service I've experienced so far. the product works perfectly. highly recommended!
We really appreciate you taking the time to leave a review, thank you! Glad to hear the app is delivering and that our support team is over delivering. We're always here should you need anything else!
