Grapevine Post Purchase Survey
Cumple con nuestros más altos estándares de rendimiento, diseño e integración. Más información sobre Se abre en una ventana nueva
Reseñas (157)
Refinar
-
Por calificación
It's great and simple to set up. Only down side is there no option to add logic (i.e. skip question 2 if answer to 1 is no).
Thanks for the great review — we’re really pleased to hear that you found Grapevine Surveys intuitive to set up! 🙌
Whilst we’ve consciously designed the app to balance powerful features with reliability and ease of use, it does mean that we have not implemented certain complex functionality.
Our focus has been on keeping surveys fast, simple for customers to complete, and dependable for merchants to run at scale. That being said, your feedback is very much appreciated as it helps us to evaluate where we evolve the product next, so thank you for taking the time to provide your review!
Great App and great support! Easy to set up and the support helps with every question. We love the Klaviyo integration which helps us collecting the custom data.
Thanks for your super review Jana. It was a pleasure helping you set up survey answers to custom Klaviyo properties. A great use-case for our surveys. Please do let us know if you need us again in future, we're always happy to help.
I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.
Thanks so much for your super review! Great to hear that you appreciate the feature set and price point of our app. We're always happy to help if needed.
So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.
Thanks so much for your review! We're pleased to hear the app is providing all your survey needs and that our customer support has been helpful. We're always happy to help when needed.
Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!
Thanks so much for your review! We can’t wait to see what you discover about your customers and how you’ll use those insights to make your website and brand experience even better.
Great value for how much they charge!
Sam from the Grapevine team was really helpful in how we can make more use of our surveys.
Really appreciate when a team is responsive especially when seated in a different time zone.
Really happy with the app so far!
Thanks so much for the kind words! We’re really glad to hear you’re getting great value from Grapevine Surveys and we’ll be sure to pass your feedback on to Sam! Always happy to help, wherever you are in the world 🌎
Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.
Thanks so much for the great review! We really appreciate your feedback on the app and were happy to deliver the new “Group by parent option” toggle to present your survey data with more clarity. Delighted to have you on board after making the switch!
Works great and POS integration is amazing, Stu in support is super helpful
Thank you for the kind review Ross. it was a pleasure helping you set up your POS surveys. We'll be here if needed again.
Easy to use and install. Great customer service, very helpful and responsive.
Thanks so much for your great review! We loved helping you get set up with post-purchase surveys so you can learn more about your customers and what motivates them to buy.
We were looking for a solution to implement a thank-you survey after checkout, and Grapevine turned out to be exactly what we needed. The tool is simple, straightforward, and provides a great customer experience.
The Klaviyo integration was a key requirement for us and really made our lives easier.
On top of that, the support is outstanding—Sam is incredibly kind, responsive, and always willing to help. The team’s openness to improving the product based on customer feedback makes Grapevine the best solution we could have chosen.