Grapevine Post Purchase Survey
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Easy to implement post checkout survey, provides helpful data insights! Using the How Did You Hear About Us Survey is key to evaluating performance of non-digital media and marketing programs. It also provides valuable information so that we can further understand the customer journey to purchase.
Hi Gwen, thank you for your kind review, we really appreciate it.
Was there anything more we could have done to make that a 5 star review instead of a 4 star review?
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing)
4 stars rather than 5 because of one feature it desperately needs:
At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first)
It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything
I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy.
At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.
Thanks for taking the time to leave a review and provide your thoughts on improvements.
We may introduce some of your suggestions in the future, however, the level of development and support required to deliver and maintain those features would, unfortunately, lead to a more expensive app.
Haven't used it for long but great so far. Easy to use and set up and I think I will find use for this
Hi, thanks for your review, pleased to hear that set-up was easy and that it's working well so far! It would be great to understand what we could do to make you feel this is a 5 star app! I have emailed you to find out more, so I look forward to your feedback. Thanks again!
Great and simple ad! Very easy to install. Would have liked more info on where the survey pops up and how.
Thanks for taking the time to leave us a review, we have some new support documentation about to go live which should hopefully help explain how and where you can view the survey widget. We'll send out an email to Merchants about this soon. Thanks again!
I just installed this app. Easy to use and collects valuable data. It would be a great benefit if this survey could be added compulsory in cart pre purchase.
Thanks for your review, we're glad you like the app. Thanks for your suggestion, in order to ensure a smooth buying process, we decided that the survey question should appear after the transaction has taken place. It ensures that the app will never be the cause of an abandoned purchase. I hope you understand and hopefully you'll start to see Customers filling out your Survey post-purchase. Thanks again!
Just installed, hoping it works! let me check it and get back once i have atleast tested it for couple of weeks
Thanks for the review! We're sure you'll like the app, good luck with the testing!
Works great. Fast customer support time too. Works great. Fast customer support time too.
Works great. Fast customer support time too.
Works great. Fast customer support time too.
Thanks for the great review Kevin! Glad you're enjoying using the Grapevine app and we'll be in touch as soon as we've released those new features!
Best app on the App Store. It helps so much. It helps us to know where our costumers coming from....
Thanks for the great review! Glad our post-purchase survey is helping you to learn more about how your customers are finding you.
Seamless integration and really convenient for customers to leave their post purchase survey. Support is very responsive and helpful as well.
Thank you for the great review Justin! Very happy to hear that your post-purchase survey is working well!
I needed help through customer service to change the colour css code for the submit button on the 'how did you find us?' survey app. The response time was fast and Steve really helped me to feel supported and resolved the issue within just a few minutes. I really recommend using this Shopify App!!
Thanks for the great review Nicole! It was a pleasure to help you with that small bit of styling! Keep up the great work on your store!
Excellent app. Very useful, non-intrusive way to collect useful customer data and an extremely responsive developer. Very impressed with both the insight I've gained through the app and the experience in just a couple weeks!
Thanks for the great review Alex! Very pleased to hear that you're happy with the app!
What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!
Thank you so much for your detailed and kind review. We're really glad that you're finding Grapevine useful and that you're receiving good quality data for your Marketing activities. Thanks again!
Steve was super helpful and responsive helping me with some custom CSS. Great app - so much value for a free app, and even the upgrade is so affordable.
Thanks for the great review Amy, although I think you customised most of the CSS yourself!
Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!
Thank you for the great review Naseem! I'm glad you're happy with the option to limit the survey to one response per customer! Good luck!
Great app that does the job perfectly, and its free. Pretty amazing stuff!
I'm currently using this on two of my stores, and it has helped a lot with finding our where customers are coming from.
Thanks for the great review Julian! Glad you're enjoying using the app across your stores!
Very insightful, helps me decide how to make better sales strategies and funnels. I would recommend this,
Thanks for your review! It's great to hear Grapevine is helping inform your marketing strategies!
Easy to use! Very helpful for determining how effective our marketing is and where our strengths and weaknesses lie. Great app!
Thanks for the great review, we're glad it's helping you to find out the effectiveness of your Marketing spend... pssst... our Happy Birthday app is quite popular too! ;)
Great App - Thank you ! Nice and easy interface, I do enjoy the fact that it is free so store owners can see if hat works fro them and not drag themselves in any useless subscriptions
Thanks for taking the time to leave us a great review. We're glad you like the app, we hope to keep the core features free forever, but we also have some exciting Extra paid features on the horizon that we're sure will deliver even further value.
I use this app to get feedback on how our customers hear about us so we can target our marketing. The app was very easy to install and the customer service has been excellent! When I have clicked on the link for support they get back to me right away.
Thanks for the great review Jeff! We hope the insight helps you to further understand which of your marketing activities are converting.
I REALLY APPRECIATE HOW IT IS TO USE THIS APP. THANK YOU SO MUCH FOR GIVING MY STORE A REALLY GOOD SHOT AT SUCCEEDING INSTANTLY. I HIGHLY RECOMMEND PEOPLE TO USE THIS APP
Thanks for the great review of our Grapevine app! We hope the insight you gain will help you to allocate your marketing spend wisely!
This was easy to set up. It looks promising and I'm so curious to see how it will work!.. thank you for making it for free!!
Gostei muito. Simples e completamente funcional! Ajuda e muito na hora de saber mais como o seu cliente chegou até você.
Obrigado por nos deixar um comentário. Estamos felizes por você gostar do app!
This was easy to set up and I can't wait to see the responses from my customers. What a Great App!
Thanks for taking the time to leave us a review, we're glad you like the app so far and we're sure it won't be long before you start collecting survey responses.
Incredibly easy to implement, excited to see the learnings on how our customers originally found us.
Glad you've been happy with the app so far, I'm sure it won't take long for you to start receiving your survey responses.
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First Time using this app & found it easy & quick to use.
Very Easy to use, will recommend to other merchants
Thanks for the great review, glad you're enjoying using the app and thanks for spreading the word!
Super easy to use! This app provides really helpful information for marketing purposes. The data gathered by the app is presented in easy to view pie charts. It has been a great resource.
Thanks for your review Katie, glad you found the app easy to use!
Just tested this out, it is very easy to use and does what it promises. Maybe in the future, they can add an option to change colors for the button instead of relying on coding it yourself. Either way, love this little app and it's free.
Thanks for the great review! We're continually adding new features and tweaking the app to provide a better service. We can only do that based on the feedback that we receive, so thanks for your suggestion about the button styling.
Buena aplicación, la acabo de instalar y he hecho alguna prueba y parece que va muy bien, además gratis, no se puede pedir más.
Gracias por la gran crítica! Me alegra que te guste la aplicación.
Good App. Simple and FREE.
One suggestion would be giving us the option to change the color of the button.
Hi, thanks for the review! We have a Custom CSS field in the Settings tab of the Grapevine app where you can enter CSS styles to control the form elements. I'll send you the CSS you need to style the form to your liking.
It's really easy to use and it's free. Hope they will keep it as free:) Thank you!
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Thanks for the great review, glad to hear that you're enjoying using our app!
Just downloaded today, and it is very user friendly. It will be great to see how how my customers are finding me.
Glad you like the app and thanks for the great review! It shouldn't take long for you to see the responses coming in... we get great engagement rates on the Order Status Page! Thanks!
Really easy setup, no coding required AND ITS FREE.
Rare to find a good app that's quick to install and completely free,
kudos grapevine :)
will certainly be recommending this to friends
I used this app,Great app,easy to use. No needs code,Ilike it's,I would like to give 5 tars,Thank You,
http://sphb.online
This app is perfect and does exactly what it needs to. Discover how your customers found you, and add custom options for customers to choose from!
Excited to see how this works! So far, so good. This is a great feature! So important for a small business.
I just downloaded this app to help me understand where my customers come from. It was easy to setup. I'll update when I put it to work for a while.
nice app, just have to get orders to see how effective it is, but nice free app for the time being to see if it works for my store
Simple a configurer et complète. Vraiment intéressante. Sera je n'en doute pas très utile dans l'optimisation de nos campagnes de communication
Useful app, super easy to install. Excellent support too. I asked if a few CSS changes could be made and they really went above and beyond. Highly recommended.
Very useful- simple to install
Good app. Simple and does what it states.
terrific app to have in your aresnal
This is a good app, I do recommend this to people who want a good way to obtain geographical information to help find your target market.
If it does what I hope it does then it deserves five stars and should be highly recommended to anyone starting out in e commerce.
Nice app snd keep going .. working fine
This is great! I love the reporting it gives, it makes it super easy to see where we're getting the most bang for our advertising buck. It was frustrating not knowing how big of an impact TV commercial was having compared to PPC. This gives us another glimpse at that!
exactly what I was looking for!
Installed in about 30 seconds flat, already gaining responses & it doesn't look out of place on our order status page - cheers, guys! Looking forward to seeing reports come in over time.